# Clerical Officer - Outpatients > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-outpatients/beaf50e2-dab3-49da-852b-f74ef437ff56 - **Markdown:** https://www.jobclerk.com/job/clerical-officer-outpatients/beaf50e2-dab3-49da-852b-f74ef437ff56.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (Days to be discussed at interview) - **Closing date:** 2026-07-06T23:59:00.000Z - **Posted:** 2026-06-22T14:51:47.382Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Wigan_Road_Ormskirk/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Clerical_Officer/Clerical_Officer-v8073850 - **Application URL:** https://apps.trac.jobs/job-advert/8073850?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview - By assisting the secretarial team within the Divisions, the post holder will support effective clinical care by providing an efficient clerical and administrative service to patients, medical and nursing staff. - You will be allocated to work as part of a team of Medical Secretaries and Support Medical Secretaries to provide comprehensive clerical support to the team. The JD & PS are currently under AfC review and are subject to change. ### Main duties of the job - Assist in the preparation of case notes for community clinics, accessing different systems to ensure patient details are correct on the relevant systems. Booking appointments onto Patient Administration Systems retrospectively and completing clinic outcomes. - Collection and delivery of case notes / prescriptions from outpatient clinics, secretaries, and other departments, as required. - In conjunction with the Medical Secretary Manager, maintain appropriate stationery supplies and re-order using electronic systems as directed by either the Medical Secretaries or Medical Secretary Manager. - Adhere to all relevant policies, procedures, and work instructions. - Co-operate in the introduction of 'new technology' as it may apply. - Make economical use of supplies. - To assist where appropriate in the provision of cover for other colleagues during absences. - Assist in the orientation of new members of staff by demonstrating own duties. ### Detailed job description and main responsibilities - Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating patient details as necessary. - Retrieval of patient health records from other departments and the Medical Records Library, where applicable using the Trust’s electronic request system - Retrieve radiology and pathology results from core clinical systems. - To ensure confidentiality and safe custody of patient case notes, filing all relevant ## Job Details By assisting the secretarial team within the Divisions, the post holder will support effective clinical care by providing an efficient clerical and administrative service to patients, medical and nursing staff. You will be allocated to work as part of a team of Medical Secretaries and Support Medical Secretaries to provide comprehensive clerical support to the team. The JD & PS are currently under AfC review and are subject to change. ## Job Description Assist in the preparation of case notes for community clinics, accessing different systems to ensure patient details are correct on the relevant systems. Booking appointments onto Patient Administration Systems retrospectively and completing clinic outcomes. Collection and delivery of case notes / prescriptions from outpatient clinics, secretaries, and other departments, as required. In conjunction with the Medical Secretary Manager, maintain appropriate stationery supplies and re-order using electronic systems as directed by either the Medical Secretaries or Medical Secretary Manager. Adhere to all relevant policies, procedures, and work instructions. Co-operate in the introduction of 'new technology' as it may apply. Make economical use of supplies. To assist where appropriate in the provision of cover for other colleagues during absences. Assist in the orientation of new members of staff by demonstrating own duties. ## Responsibilities Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating patient details as necessary. Retrieval of patient health records from other departments and the Medical Records Library, where applicable using the Trust’s electronic request system Retrieve radiology and pathology results from core clinical systems. To ensure confidentiality and safe custody of patient case notes, filing all relevant ## Person Specification ### Skills **Essential** - Good IT/computer skills (Microsoft Office and Outlook) - Accurate keyboarding skills - Excellent communication skills - Good knowledge and understanding of confidentiality - Good interpersonal skills - Ability to participate and work within a changing and demanding environment - Able to present factual information and refer questions to others where appropriate ### Qualifications **Essential** - Educated to GCSE level or equivalent qualification and/or experience ### Knowledge & Experience **Essential** - Reception/office experience - Experience of working in a busy office environment **Desirable** - NHS experience - Experience of working in a clinic setting ## Documents - [clerical officer jd (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10365317) - [clerical officer ps (pdf, 208.6kb)](https://www.healthjobsuk.com/documents?vdoc=10365318) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [new role risk assessment (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10365319) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.