# Clerical Officer - Head and Neck > NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-head-and-neck/ebf7b16f-643b-4272-9292-1f76b223d0bc - **Markdown:** https://www.jobclerk.com/job/clerical-officer-head-and-neck/ebf7b16f-643b-4272-9292-1f76b223d0bc.md ## Summary - **Status:** Live - **Employer:** Liverpool University Hospitals NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (8:30am - 5pm) - **Closing date:** 2026-07-13T08:00:00.000Z - **Posted:** 2026-06-29T07:43:19.147Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/Head_Neck/Head_Neck-v8116168 - **Application URL:** https://apps.trac.jobs/job-advert/8116168?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.liverpoolft.nhs.uk ## Job Content ### Job overview Band 2 Clerical Officer - Full time This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre. The successful candidate will join our busy Head and Neck Care Group team on a Full-Time basis and be responsible for registering new referrals, booking appointments via IPM &  E- referral , answering telephone queries and general office tasks. You will work closely with our existing admin team staff  and also interact with patients on the telephone. Good communication skills are essential. ### Main duties of the job Band 2 Clerical Officer ### Main duties of the job Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. ### Detailed job description and main responsibilities Band 2 Clerical Officer The successful candidate will join our busy Head and Neck  team and be responsible for booking appointments via IPM and E-referral,  answering telephone queries and general office tasks. You will work closely with our existing clerical staff  but also interact with the patients on the telephone. Good communication skills are essential. ### Main duties of the job Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily.  Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. ## Job Details Band 2 Clerical Officer - Full time This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre. The successful candidate will join our busy Head and Neck Care Group team on a Full-Time basis and be responsible for registering new referrals, booking appointments via IPM & E- referral , answering telephone queries and general office tasks. You will work closely with our existing admin team staff and also interact with patients on the telephone. Good communication skills are essential. ## Job Description Band 2 Clerical Officer Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. ## Responsibilities Band 2 Clerical Officer The successful candidate will join our busy Head and Neck team and be responsible for booking appointments via IPM and E-referral, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential. Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential. Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone. The post holder must be self-motivated and able to work well under pressure. Experience in the NHS would be preferable, however full training will be given. ## Person Specification ### Other **Essential** - Ability to adapt and a flexible approach to change ### Skills **Essential** - Excellent organisational skills - Good communication skills - Excellent Customer Care Skills - Ability to use Word / Excel ### Knowledge **Essential** - Understanding of issues around confidentiality ### Experience **Essential** - Experience of dealing with confidential matters - Experience of working in a busy office ### Qualifications **Essential** - Computer / typing skills RSA2/equivalent - GCSE/Equivalent ## Documents - [oh risk id form (pdf, 332.0kb)](https://www.healthjobsuk.com/documents?vdoc=10411851) - [recruitment documents (pdf, 383.5kb)](https://www.healthjobsuk.com/documents?vdoc=10411852) - [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664) - [job description & person specification (pdf, 206.8kb)](https://www.healthjobsuk.com/documents?vdoc=10411850) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.