# Clerical Officer (ENT Receptionist) > NHS job listing from Job Clerk for University Hospitals Plymouth NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-ent-receptionist/ff53c739-0e8a-4b2f-bcc9-71c980eaa871 - **Markdown:** https://www.jobclerk.com/job/clerical-officer-ent-receptionist/ff53c739-0e8a-4b2f-bcc9-71c980eaa871.md ## Summary - **Status:** Live - **Employer:** University Hospitals Plymouth NHS Trust - **Town:** Plymouth - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 Per Annum Pro Rata - **Contract type:** 18 months (18 months secondment/Fixed term contract with the possibility of becoming permanent.) - **Employment type:** Part time - 15 hours per week (Saturday cover on a rotational basis - approx. 2 per year with a day off during the week.) - **Closing date:** 2026-06-24T23:59:00.000Z - **Posted:** 2026-06-10T10:31:58.692Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Devon/Plymouth/University_Hospitals_Plymouth_NHS_Trust/Audiology_ENT/Audiology_ENT-v8039581 - **Application URL:** https://apps.trac.jobs/job-advert/8039581?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.plymouthhospitals.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist. This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the reception area runs efficiently and effectively. 18 months secondment/Fixed term contract with the possibility of becoming permanent. ***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification*** ### Main duties of the job This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the reception area runs efficiently and effectively ### Detailed job description and main responsibilities - The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPM training. - To compile and sort patient clinic attendance sheets. - To receive and welcome patients to the department and direct to appropriate waiting area. - To ensure the patient’s details are up to date on both the computer system and update front sheet of Health Record Folder notes as necessary.  If service personnel details are incorrect, ensure SPAC office is kept informed. - To make follow up appointments as per clinicians request in adherence with clinic booking rules. - To ensure patients follow up waiting lists have all relevant information fields completed in line with EOS (Electronic Outcome System). Where required manually adding waiting lists and procedure coding. - To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required. - To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folder. - For patients entitled to transport, make arrangements for this. - To ensure that the Patient Document Tracking system is kept up to date tracing movement of Patient Case Notes in and out of the department. This will involve moving and handling case notes which maybe heavy to lift. - To ensure that patients not eligible for treatment in the hospital complete the appropriate process. For further information please see attached job description ## Job Details An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist. This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the reception area runs efficiently and effectively. 18 months secondment/Fixed term contract with the possibility of becoming permanent. ***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification*** ## Job Description This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the reception area runs efficiently and effectively ## Responsibilities The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPM training. To compile and sort patient clinic attendance sheets. To receive and welcome patients to the department and direct to appropriate waiting area. - To ensure the patient’s details are up to date on both the computer system and update front sheet of Health Record Folder notes as necessary. If service personnel details are incorrect, ensure SPAC office is kept informed. To make follow up appointments as per clinicians request in adherence with clinic booking rules. To ensure patients follow up waiting lists have all relevant information fields completed in line with EOS (Electronic Outcome System). Where required manually adding waiting lists and procedure coding. To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required. To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folder. For patients entitled to transport, make arrangements for this. To ensure that the Patient Document Tracking system is kept up to date tracing movement of Patient Case Notes in and out of the department. This will involve moving and handling case notes which maybe heavy to lift. To ensure that patients not eligible for treatment in the hospital complete the appropriate process. For further information please see attached job description ## Person Specification ### Qulifications **Essential** - GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience **Desirable** - ECDL - Typing qualification ### APTITUDE & ABILITIES **Essential** - Proven ability to communicate at all levels - Good interpersonal skills - Good level of organisational skills - Accuracy & attention to detail ### Knowledge and experience **Essential** - Previous clerical demonstrable experience - Demonstrable experience of working with the general public - Proven ability to use all main software packages **Desirable** - Deaf awareness training - Demonstrable experience of working within a large clinical setting, and using systems such as iPM and patient pathways - Minute taking ## Documents - [clerical officer (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10362753) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.