# Clerical Officer - Continence Team, Wrexham

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/clerical-officer-continence-team-wrexham/22b7be17-7118-4b02-89f4-ff2f1934c868
- **Markdown:** https://www.jobclerk.com/job/clerical-officer-continence-team-wrexham/22b7be17-7118-4b02-89f4-ff2f1934c868.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Wrexham Maelor Hospital
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 2
- **Salary:** £26,300 per annum, pro rata
- **Contract type:** Permanent: Job Share
- **Employment type:** Part time, Job share, 18.75 hours per week (Rolling 2 week rota)
- **Closing date:** 2026-10-15T22:59:00.000Z
- **Posted:** 2026-10-02T09:11:17.400Z
- **Source information URL:** https://www.healthjobsuk.com/job/Wrexham/Betsi_Cadwaladr_University_Health_Board/Community/Community-v8253062
- **Application URL:** https://apps.trac.jobs/job-advert/8253062?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.

The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.

The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.

### Main duties of the job

To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.

The role consists of;

- Processing patient referrals & product request forms
- Arranging patient appointments via an in house IT system
- Uploading patient documentation
- Processing cancelled clinics, contacting patients & rearranging OPD appointments
- Preparing and arranging associated documentation for Continence training courses
- Creating & processing stock orders
- Receiving deliveries and organising the incoming and outgoing post
- Reporting and logging Estates issues
- Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

### Applicant requirements

Welsh language skills are desirable

## Person Specification

### Other

**Essential**

- Able to travel to meet the requirements to the Health Board

### Values

**Essential**

- Motivated
- Reliable
- Good interpersonal skills
- Flexible and adaptable to changing service demands

### Experience

**Essential**

- Previous clerical /office experience

**Desirable**

- Experience of working in a health care setting

### Qualifications

**Essential**

- Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience)
- Good IT skills & computer awareness including Mircrosoft Office and Outlook
- ICDL (ECDL) or equivalent experience

**Desirable**

- Knowledge of the hospital IT systems

### Aptitude and Abilities

**Essential**

- Good communication skills both written and verbally
- Able to prioritise tasks
- Good organisational skills
- Ability to work alone as well as part of a team

**Desirable**

- Ability to speak Welsh
- Minute taking skills

## Documents

- [jdps english (docx, 109.5kb)](https://www.healthjobsuk.com/documents?vdoc=10608053)
- [sdmp cymraeg (docx, 106.5kb)](https://www.healthjobsuk.com/documents?vdoc=10662436)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 101.2kb)](https://www.healthjobsuk.com/documents?vdoc=10662437)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.