# Clerical Officer A&E Department > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-officer-aande-department/b9e9be7f-c7ad-4f7b-acc4-d19068dc20d4 - **Markdown:** https://www.jobclerk.com/job/clerical-officer-aande-department/b9e9be7f-c7ad-4f7b-acc4-d19068dc20d4.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 8 hours per week (Tuesday & Thursday 20.00 to Midnight) - **Closing date:** 2026-07-12T23:59:00.000Z - **Posted:** 2026-07-02T12:43:09.437Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Ormskirk/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Admin/Admin-v8080266 - **Application URL:** https://apps.trac.jobs/job-advert/8080266?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview We are looking to recruit  a Receptionist within the Paediatric A&E Department at Southport District General Hospital Previous applicants need not apply. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.  The learning and development opportunities are vast,  we consider the department to be an innovative and creative environment. Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience. The JD & PS are currently under AfC review and are subject to change. ### Main duties of the job The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department. The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations. ### Detailed job description and main responsibilities Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals. Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system ## Job Details We are looking to recruit a Receptionist within the Paediatric A&E Department at Southport District General Hospital Previous applicants need not apply. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment. Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience. The JD & PS are currently under AfC review and are subject to change. ## Job Description The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department. The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations. ## Responsibilities Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals. Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system ## Person Specification ### Other **Essential** - Frequent requirement to move patient case notes throughout the day - Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day - Occasional requirement to deal with distressed patients - Use of VDU continuously throughout the course of the shift ### Skills **Essential** - Standard keyboard skills - Ability to move case notes as required - Ability to use own initiative when dealing with patient enquiries - Good organisational skills - Ability to priorities workload - Ability to recognise and solve problems and identify when further advise is required - Excellent interpersonal skills with ability to use tact and diplomacy - Detail oriented and able to meet deadlines - Good understanding of confidentiality - Good verbal and written communication and telephone skills ### Experience **Essential** - Data entry experience - Good knowledge of Administrative Systems - Previous reception experience - Experience dealing with customers - Experience dealing with complaints **Desirable** - Previous NHS experience - Knowledge of Medway or other Patient Administrative System ### Qualifications **Essential** - Educated to GCSE level or equivalent experience - European Computer Driving Licence (ECDL) **Desirable** - NVQ 2 in Customer service ## Documents - [job description (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10373140) - [health risk form (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10373144) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [person specification (docx, 61.2kb)](https://www.healthjobsuk.com/documents?vdoc=10373141) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.