# Clerical Coordinator > NHS job listing from Job Clerk for Imperial College Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-coordinator/d5dd46ad-2da9-46f8-83e1-f3158970e89e - **Markdown:** https://www.jobclerk.com/job/clerical-coordinator/d5dd46ad-2da9-46f8-83e1-f3158970e89e.md ## Summary - **Status:** Live - **Employer:** Imperial College Healthcare NHS Trust - **Location:** St Mary's Hospital (The Bays) - **Workplace type:** onsite - **Profession:** Administrative coordinator - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 pa inclusive - **Contract type:** 6 months (Fixed term: 6 months) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-15T22:59:00.000Z - **Posted:** 2026-10-08T13:46:30.427Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8353625 - **Application URL:** https://apps.trac.jobs/job-advert/8353625?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.imperial.nhs.uk ## Job Content ### Job overview The Imaging department at St Mary’s hospital currently has a clerical coordinator vacancy. The successful candidate will be part of a team involved in various administrative and reception functions including meeting and greeting patients, booking patients in for their examinations and making complex Imaging appointments. The job also entails compilation of daily lists, filing, registering new patients on IT systems and various other administrative tasks, including patient appointment reminders when based at St. Mary’s Hospital site. You will also be answering telephone queries and booking Imaging appointments. The job requires the use of various computer systems including Patient Administration Systems and Radiology Information Systems. Previous experience of using the hospital Patient Administrative Systems, formal Customer Care Training, a good understanding of imaging procedures and general clerical experience are very desirable. We are looking for candidates with previous experience of dealing with patient appointment and booking protocols, with a proven track record of strong administrative skills. You will need to have excellent communication skills and be able to liaise with all members of the Radiology team, Clinicians, other Trust staff, external providers and members of the general public. ### Main duties of the job - The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. - To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person. - The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms. - The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department. - To work under the direction and supervision of the Reception Supervisor/Operational Lead. ### Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good telephone manner - Good keyboard and IT skills - Ability to input and retrieve data accurately on a computerised system - Ability to manage difficult situations - Ability to work unsupervised and use own initiative **Desirable** - Proficient use of Microsoft Office (Word & Outlook) Desire to learn and develop within the role ### Education **Essential** - A Level, NVQ3 or equivalent experience - Formal Customer Care Training or willingness to undertake ### Experience **Essential** - General clerical experience including filing - Previous NHS experience required Knowledge of hospital CERNER patient administration system. - Previous experience of dealing with patients appointment and booking system - Knowledge of medical terminology - Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff. **Desirable** - Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS) - Knowledge of NHS waiting and booking targets ## Documents - [job description (pdf, 277.6kb)](https://www.healthjobsuk.com/documents?vdoc=10679323) - [our strategy 2023-25 (pdf, 230.4kb)](https://www.healthjobsuk.com/documents?edoc=427) - [functional requirements (doc, 899.5kb)](https://www.healthjobsuk.com/documents?vdoc=10679324) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.