# Clerical Administrator > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/clerical-administrator/ccf22360-69e9-4cf5-aea4-a04fa5920624 - **Markdown:** https://www.jobclerk.com/job/clerical-administrator/ccf22360-69e9-4cf5-aea4-a04fa5920624.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Location:** Whiston Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 30.5 hours per week - **Closing date:** 2026-10-05T22:59:00.000Z - **Posted:** 2026-09-30T08:00:57.076Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Prescot/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Admin_Clerical/Admin_Clerical-v8262426 - **Application URL:** https://apps.trac.jobs/job-advert/8262426?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview Clerical Administrator – Band 2 Location: St Helens Hospital – Urology Suite Contract: Permanent Hours: 30.5 hours per week About the role An exciting opportunity has arisen for a motivated and organised individual to join the Urology Unit at St Helens Hospital as a Clerical Administrator. You will play a key role in supporting the smooth running of outpatient clinics, providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience. The JD & PS are currently under AfC review and are subject to change. ### Main duties of the job Main duties of the job The role will involve: - Preparing clinic paperwork and ensuring records are available for clinics - Managing telephone enquiries, providing a professional and courteous service to patients and staff - Filing, scanning and maintaining accurate records - Processing incoming and outgoing post - Providing general administrative support to the clinical team - Supporting the day-to-day organisation of clinics and office duties About you We are looking for individuals who are: - Well organised with strong administrative skills - Confident in using IT systems and Microsoft Office - Able to prioritise workload and work to deadlines - Excellent communicators with a professional and empathetic approach - Able to work both independently and as part of a team Working for us You will be part of a supportive team within a busy Urology service, where your contribution will directly support patient care and service delivery. ### Detailed job description and main responsibilities Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly. Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned. Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies. Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters) Ensure all action reports are completed daily and all letters / attachments sent out the same day Carry out all stock ordering for speciality areas and completion on SBS Assist the Directorate in providing quality administrative support to the clinical teams. Accurate and timely input of data onto information databases. Filing of test results appropriately in a timely manner. Photocopying/faxing, general housekeeping of the office environment. Follow all Standard Operating Procedures for the area in which you work Assist with collection of clinical data for audit and disseminate information to teams. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities ## Person Specification ### Other **Essential** - Able to work the hours and duties required by the post - Able to adopt flexible approach when required - Comply with Trust policies and procedures - Understanding of confidential nature of role and awareness of Data Protection Act ### Skills **Essential** - Self motivated and able to work with limited supervisions - Able to use own initiative and manage/prioritise own workload - Excellent communication skills - Ability to accurately maintain computerised and manual filing/documentation system - Ability to work as part of a team **Desirable** - Knowledge of internal hospital PAS ### Experience **Essential** - Excellent IT skills with knowledge and experience of Microsoft office products - Experience of office procedures **Desirable** - Previous experience within the NHS ### Our Values **Essential** - We are Kind - We are Inclusive ### Qualifications **Essential** - Word Processing Skills - Audio Typing Skills - Knowledge of medical terminology **Desirable** - RSA / OCR II or equivalent experience ## Documents - [hwwb risk id (pdf, 232.7kb)](https://www.healthjobsuk.com/documents?vdoc=10576384) - [job description (pdf, 192.7kb)](https://www.healthjobsuk.com/documents?vdoc=10576382) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [person specification (pdf, 128.7kb)](https://www.healthjobsuk.com/documents?vdoc=10576383) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.