Children's Specialist Nursing Administrator

Job overview

We are looking for a flexible part time  administrator to join our admin team at Peace Children's Centre for Children's Specialist Nursing Services.

The  Administration Team provides essential administrative support to the clinical teams. The post holder will work as part of a team of administrators to answer patient telephone calls and enter referral data and book initial appointments for Children's Specialist Nursing Services using SystmOne.  The team is also responsible for directing each referral to the appropriate team.

*Proposed interview date: 12-June-2025*

Main duties of the job

The successful candidate will:

• Have excellent communication, IT and customer service skills.
• Be a team player with a positive and enthusiastic outlook
• Undertake a range of administration tasks, including processing referrals and letters
• Answer incoming calls, dealing with enquiries from patients, families and professionals with a high degree of confidentiality and professionalism
• Ensure accurate and relevant information is recorded on our clinical system database
• Work flexibly to meet the needs of the service

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

Detailed job description and main responsibilities

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

• Processing referrals onto our clinical system
• Taking telephone calls from patients and other health care professionals.
• Dealing with enquiries in a helpful and efficient manner
• Offering a high level of service to all our patients
• Working closely with nursing teams to ensure patient care is delivered effectively and efficiently.
• Working with local service teams to complete required tasks and activities
• Working well as a team under pressure in a busy environment
• Sharing information and escalating issues as appropriate
• Identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.