# Children’s Outpatient Receptionist

> NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/childrens-outpatient-receptionist/95031d5e-e74e-48eb-916b-8b3b465f58a0
- **Markdown:** https://www.jobclerk.com/job/childrens-outpatient-receptionist/95031d5e-e74e-48eb-916b-8b3b465f58a0.md

## Summary

- **Status:** Live
- **Employer:** Royal Free London NHS Foundation Trust
- **Location:** North Middlesex University Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 2
- **Salary:** £30,142 Per Annum Including HCAS
- **Contract type:** Secondment: 10 months
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-30T22:59:00.000Z
- **Posted:** 2026-09-16T12:41:01.583Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Royal_Free_London_NHS_Foundation_Trust/Paediatrics/Paediatrics-v8213744
- **Application URL:** https://apps.trac.jobs/job-advert/8213744?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.royalfree.nhs.uk

## Job Content

### Job overview

The role is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Paediatric Bus. This will include adding a very brief duty specific to your area in a full range of admin duties, dealing with telephone and face-to-face queries.

### Main duties of the job

Develop and provide a professional level of customer service for the department.

Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required

Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.

Portraying a professional image, maintaining confidentiality at all times.

To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.

The post holder will be expected to complete all mandatory training provided.

### Detailed job description and main responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Jane Debbens,

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Other requirements

**Essential**

- - Flexible approach and attitude to the role.
- - Ability to remain professional during difficult conversations and interactions.
- - Ability to live the Trust values.
- - Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.

### Skills & Abilities

**Essential**

- - Good communication skills with staff of varying seniority and with patients and visitors.
- - Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
- - Ability to work under pressure whilst not compromising work quality.
- - Demonstrate a good telephone manner and technique.
- - Able to follow Trust policies and procedures and instructions from line management teams.
- - Good Experience using key IT systems such as MS Word and Excel.

**Desirable**

- - Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.

### Relevant Experience

**Essential**

- - Experience working in an administrative setting.
- - Experience working in a multi-disciplinary team.

**Desirable**

- - Experience working in a NHS setting.
- - Experience working in a Paediatric setting.
- - Health records experience
- - Experience of working with the general public.

### Qualifications/Training

**Essential**

- - GCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.

**Desirable**

- - NVQ Level 2 or above in one of the following areas;
- Business Administration
- Customer Service

## Documents

- [ps (pdf, 200.4kb)](https://www.healthjobsuk.com/documents?vdoc=10616728)
- [jd (docx, 217.8kb)](https://www.healthjobsuk.com/documents?vdoc=10616727)
- [allied health professional - benefits, about rfl, shared commitments and governing objectives (pdf, 637.7kb)](https://www.healthjobsuk.com/documents?edoc=2752)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.