# Chief Experience Officer > NHS job listing from Job Clerk for Mid Yorkshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/chief-experience-officer/ce75bddf-5ea8-4794-b5ae-4f9b00adbd5d - **Markdown:** https://www.jobclerk.com/job/chief-experience-officer/ce75bddf-5ea8-4794-b5ae-4f9b00adbd5d.md ## Summary - **Status:** Live - **Employer:** Mid Yorkshire Teaching NHS Trust - **Location:** Pinderfields Hospital, Wakefield, West Yorkshire, WF1 4DG, United Kingdom - **Workplace type:** onsite - **Profession:** Administrative and IT - **Salary:** Depends on experience - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-09-21T23:59:00.000Z - **Posted:** 2026-08-17T21:01:19.992Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9377-26-0383 - **Application URL:** https://careers.midyorks.nhs.uk/Job/JobDetail?jobid=1542&source=JobtrainNHSJobs - **Employer website:** https://www.midyorks.nhs.uk ## Job Content ### Job summary Mid Yorkshire Teaching NHS Trust believes that exceptional patient care begins with exceptional staff experience. The Chief Experience Officer (CXO) is a newly created Board-level executive role established to bring together patient experience, staff experience, organisational culture, engagement and organisational development into a single strategic agenda that improves quality of care, organisational performance and patient outcomes. The role has been created to address a fundamental challenge facing healthcare organisations: patient experience, staff experience, organisational culture, quality improvement and health inequalities are often led through separate structures, despite being deeply interconnected. The CXO will provide the leadership required to align these agendas and create a culture where experience is valued equally alongside safety and effectiveness as a core dimension of quality. ### Main duties of the job As a member of the Trust Board, the CXO will ensure that the voices of patients, service users, families, carers, volunteers, communities and staff directly influence decision making, service design and organisational priorities. Through co-production, culture change and evidence-based improvement, the postholder will help create an organisation where people choose to work, patients choose to receive care and communities experience equitable outcomes. The postholder will lead the development of a modern, data-driven approach to experience improvement, recognising the equal importance of quantitative and qualitative insight. They will harness advances in digital technology, artificial intelligence, behavioural insight and real-time feedback systems to identify emerging themes, predict risks, support learning and drive continuous improvement. The CXO will work collaboratively with Executive colleagues, particularly the Chief Executive, Chief Nursing Officer, Medical Director, Director of People, Chief Technology Officer and Patient Safety leadership, recognising that patient experience, staff experience and organisational culture remain the responsibility of every leader across the Trust. Success will be measured not simply through survey results, but through demonstrable improvements in organisational culture, staff wellbeing, retention, inclusion, patient outcomes, patient experience, system partnerships and reductions in inequalities. ### About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. ### Details - Date posted: 17 August 2026 - Pay scheme: Very senior manager (VSM) - Salary: Depending on experience - Contract: Permanent - Working pattern: Full-time - Reference number: 001531 - Job locations: Pinderfields Hospital, Wakefield, West Yorkshire, WF1 4DG, United Kingdom ### Job responsibilities To succeed in this ground-breaking role you will need senior level experience from a large and complex organisation, one where customer/patient feedback and a commitment to continuous improvement drive sustainable transformation. With evidence that you can influence at the highest level and beyond the limits of your formal authority, you will be comfortable analysing data and able to articulate a compelling strategic vision. To create and deliver an Experience Strategy that rethinks and then redefines our patients and our staff s experience of us, you will also need to have operated in a regulated environment. Closing date: 9am, 21 September 2026 ## Person Specification ### Knowledge **Essential** - Knowledge of evidence-based industry-standard experience improvement methodologies. ### Experience **Essential** - Experience of executive-level leadership within a complex organisation. - Experience of delivering transformational change. - Evidence of driving improvement in services and ‘customer’ care/experience in a complex person-centred environment - Experience of successfully leading evidence-based improvement programmes linked to patient/family/customer and staff experience. - Experience of operating within regulatory frameworks. - Understanding of leadership and organisational development methodologies. - Experience of working with practitioners and subject matter experts. ### Skills and attributes **Essential** - Well-developed leadership skills. - Depth and breadth of skills linked to wide ranging organisational and cultural transformation - Ability to quickly assimilate information leading to improved knowledge e.g assimilate quickly NHS knowledge - High standard of verbal and written communication skills. - Strong analytical and data management skills - Ability to operate both strategically and operationally. - Innovative and responsive to change. - Ability to work at pace with accuracy and focus on outcomes. - Ability to lead and develop teams and work collaboratively. - Proven track record of working collaboratively across organisations. - Positive, optimistic attitude with confidence and presence. - Highly developed influencing and communication skills. - Coaching and mentoring skills. ### Qualifications and Education **Essential** - Master’s level qualification or relevant experience - Evidence of recent professional and managerial development. **Desirable** - Postgraduate Leadership qualification. ## Documents - [Chief Experience Officer Job Description and Person Specification (DOCX, KB)](https://careers.midyorks.nhs.uk/Job/GetJobAdvertDocument?Id=5007&JobId=1542) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.