# CEF Helpdesk Advisor > NHS job listing from Job Clerk for Greater Manchester Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/cef-helpdesk-advisor/b61be73b-bd54-4c9a-b384-5309d3e510b7 - **Markdown:** https://www.jobclerk.com/job/cef-helpdesk-advisor/b61be73b-bd54-4c9a-b384-5309d3e510b7.md ## Summary - **Status:** Live - **Employer:** Greater Manchester Mental Health NHS Foundation Trust - **Location:** North View - **Workplace type:** onsite - **Profession:** Advisor - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 32 hours per week (Flexible within 8am-4pm; Monday - Friday) - **Closing date:** 2026-10-29T23:59:00.000Z - **Posted:** 2026-10-15T06:25:28.076Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/Greater_Manchester_Mental_Health_NHS_Foundation_Trust/Facilities/Facilities-v8342852 - **Application URL:** https://apps.trac.jobs/job-advert/8342852?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gmmh.nhs.uk ## Job Content ### Job overview GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting future, utilising technological advancements, and rethinking processes to deliver an excellent customer experience. The work will be varied, interesting and challenging, requiring creativity and responsiveness. The post holder will form part of a multifaceted and multifunctioning team responsible for providing a single point of contact service for all Facilities, Capital & Estates functions across the Trust. The CEF will provide a simple to understand, easy to access entry point for all facilities teams which will improve the experience for both our external customers and internal teams. ### Main duties of the job The post holder will be responsible for receiving, understanding, and processing large amounts of varied queries and requests with competing demands and time scales using innovative and accessible digital systems to deliver a clear and efficient services for all customers. They will have responsibility for prioritizing and disseminating requests and using effective customer service focused communication skills to manage customer expectations. The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is innovative, on top of new trends and industry leading in the services the team deliver. This role will be key in supporting the implementation of a planned and reactive customer support service that will be at the heart of a successful multifunctional Facilities department. They will provide expertise in Customer support systems, flexing resource according to fluctuating demands and work collaboratively with Facilities teams to understand and predict demand for services. ### Detailed job description and main responsibilities See attached detailed job description and person specification: Staff benefits - Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. - 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years - Excellent pension - Cycle to work scheme - Salary sacrifice car scheme - Wellbeing programme - Blue Light Card Discounts ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### App & Int **Essential** - Working in a customer focused environment - Excellent interpersonal and communication skills. - Flexible approach to work and willingness to undertake additional shifts during periods of absence within the team. - Ability to handle a busy environment. **Desirable** - NVQ level 2 Customer Services or relevant experience. - Knowledge of NHS structure, HTMs, and statutory facilities knowledge ### Application **Essential** - GCSE or equivalent qualifications - Working in Customer service - Dealing with high volume of calls - Working as team - Willing to undertake training and development **Desirable** - Keyboard – IT Skills - Ability to operate in a confidential and professional manner ## Documents - [cef advisor jd + ps (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?vdoc=10667222) - [important candidate information (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=931) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.