# CAU Booking Clerk - ENT > NHS job listing from Job Clerk for Maidstone and Tunbridge Wells NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/cau-booking-clerk-ent/d05d18d2-142a-4741-aa25-f375dc8f3de0 - **Markdown:** https://www.jobclerk.com/job/cau-booking-clerk-ent/d05d18d2-142a-4741-aa25-f375dc8f3de0.md ## Summary - **Status:** Live - **Employer:** Maidstone and Tunbridge Wells NHS Trust - **Location:** Maidstone Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-19T08:51:14.695Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Kent/Maidstone/Maidstone_Tunbridge_Wells_NHS_Trust/ENT_Department/ENT_Department-v8229004 - **Application URL:** https://apps.trac.jobs/job-advert/8229004?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mtw.nhs.uk ## Job Content ### Job overview Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS. We are looking for an ENT Booking Clerk on a permanent contract. This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust. The ENT service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours. The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients. You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately. ### Main duties of the job You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18-week RTT pathway guideline. Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format. ### Detailed job description and main responsibilities We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Computer literate and good keyboard skills - Excellent telephone manner - Good level of written & spoken English ### Qualifications **Essential** - Good standard of general education to GCSE Standard , English & Maths Grade C - NVQ 2 or equivalent experience ### Experience/Knowledge **Essential** - Administrative experience - Competent using Word Office - Awareness of National Patient Access targets - Knowledge of Patient Centre or similar systems - Waiting list experience - Customer care experience **Desirable** - Excel spread sheet skills - NHS administration experience - Knowledge of Trust Access Policy ## Documents - [jdps (pdf, 168.4kb)](https://www.healthjobsuk.com/documents?vdoc=10538584) - [staff benefits (pdf, 63.8kb)](https://www.healthjobsuk.com/documents?edoc=2762) - [tips when completing your application (pdf, 50.6kb)](https://www.healthjobsuk.com/documents?edoc=2920) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.