# Catering Retail Supervisor > NHS job listing from Job Clerk for Imperial College Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/catering-retail-supervisor/6ffd34fb-03af-463e-877e-b5e9f45d0c31 - **Markdown:** https://www.jobclerk.com/job/catering-retail-supervisor/6ffd34fb-03af-463e-877e-b5e9f45d0c31.md ## Summary - **Status:** Live - **Employer:** Imperial College Healthcare NHS Trust - **Location:** St Mary's Hospital (The Bays) - **Workplace type:** onsite - **Profession:** Estates and facilities - **Grade:** Band 2 - **Salary:** £31,066 pa Inclusive - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-28T22:59:00.000Z - **Posted:** 2026-09-21T09:31:06.126Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8308974 - **Application URL:** https://apps.trac.jobs/job-advert/8308974?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.imperial.nhs.uk ## Job Content ### Job overview We are looking for an organised, proactive and customer-focused Catering Supervisor to join our Retail team at Imperial College Healthcare NHS Trust. You will lead the day-to-day operation of our restaurants and coffee shops, ensuring that patients, staff and visitors receive a consistently high-quality service. Working alongside the team, you will allocate duties, coordinate staffing and breaks, supervise food and drink preparation, oversee till and cash-handling procedures, monitor stock, deliveries and wastage, and maintain clean, safe and welcoming service areas. You will motivate and support colleagues, provide training and guidance, respond effectively to operational issues and customer feedback, and ensure compliance with food safety, allergen, hygiene, health and safety, infection prevention and Trust procedures. The successful candidate will be confident leading a busy service, able to use initiative and committed to achieving excellent customer service, efficient operations and high retail standards. ### Main duties of the job - Supervise the work of staff in order to maintain and deliver a quality service according to set work schedules and procedures. - Undertake daily reviews of work areas to ensure service delivery - Deploy a team of staff as required, assessing workload schedules and allocating resource whilst prioritising urgent requests. - Relocating staff to meet service need, including arranging cover for absences from work. - Allocation of schedules of work, checking work schedules, making any temporary adjustments as may be required to meet the needs of the service - Issue and monitor all equipment and materials in line with budget limits - Manage and direct staff as appropriate, making regular visits to departments within agreed areas of responsibility - Build and maintain effective relationships with staff, clients and other departmental supervisors. - Motivate staff through good communication, regular team huddles and individual contact, progressing and feeding back to the management team on any issues raised, following up and ensuring actions are taken where appropriate ### Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Skills **Essential** - Energy and enthusiasm - Flexible approach to work, with an ability to demonstrate a common-sense attitude - Ability to work on own initiative and as part of a team - A professional approach - High level of personal integrity ### Education **Essential** - Good standard of numeracy and literacy - General education to include Maths and English at GCSE level or equivalent **Desirable** - NVQ qualification in Customer Service ### Experience **Essential** - Excellent interpersonal and communication skills - Able to respond to challenging/traumatic incidents calmly and professionally - Able to manage conflicting priorities and deadlines - Able to demonstrate excellent communication and customer service skills **Desirable** - Previous supervisory experience ## Documents - [job description (pdf, 260.4kb)](https://www.healthjobsuk.com/documents?vdoc=10629080) - [our strategy 2023-25 (pdf, 230.4kb)](https://www.healthjobsuk.com/documents?edoc=427) - [functional requirements (doc, 904.0kb)](https://www.healthjobsuk.com/documents?vdoc=10629082) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.