# Case Advice Operations Manager > NHS job listing from Job Clerk for NHS Resolution. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/case-advice-operations-manager/b8e8d101-19c7-44fc-89fc-18e97c68091f - **Markdown:** https://www.jobclerk.com/job/case-advice-operations-manager/b8e8d101-19c7-44fc-89fc-18e97c68091f.md ## Summary - **Status:** Live - **Employer:** NHS Resolution - **Location:** Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP, United Kingdom - **Workplace type:** onsite - **Profession:** Operations manager - **Grade:** Band 8 - **Salary:** £57528.00 to £64750.00 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-09-13T23:59:00.000Z - **Posted:** 2026-09-01T14:44:44.836Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/M9912-26-0036 - **Application URL:** https://jobs.resolution.nhs.uk/Job/JobDetail?jobid=446&source=JobtrainNHSJobs - **Employer website:** https://resolution.nhs.uk/ ## Job Content ### Job summary NHS Resolution is seeking an experienced and credible operational leader to join the Practitioner Performance Advice Service as Case Advice Operations Manager. This is a senior operational leadership role within the Case Advice Service. The post holder will lead operational delivery, performance management, governance, quality assurance, reporting and continuous improvement, helping to ensure the service remains efficient, responsive and focused on delivering high-quality outcomes. We are looking for someone who can combine strong people leadership with a practical, evidence-based approach to operational management and service improvement. You will use data, performance information and stakeholder feedback to inform decision-making, identify priorities and improve systems, processes and ways of working. ### Main duties of the job What you'll be doing - Lead day-to-day operational delivery across the Case Advice Service, ensuring a high-quality, responsive and well-coordinated service for Advisers and stakeholders. - Represent the Case Advice Service in internal and external forums. Deputise for the Case Advice Service Leads, when required. - Work collaboratively with senior colleagues and stakeholders to translate strategic priorities into operational delivery. Support financial management activities, including budget planning, forecasting and monitoring. - Ensure operational systems, data and reporting tools are used effectively to support planning, assurance and benefits realisation. - Manage and develop a small operational support team, supporting performance, wellbeing and a positive team culture. Lead service improvement activity, including process redesign, stakeholder engagement and the implementation of sustainable operational change. - Use data, insight and feedback to identify priorities, support decision-making and drive continuous improvement. - Oversee performance management, governance, reporting and quality assurance. - Lead and deliver service improvement projects and programme management activity ### About us NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities. ### Details - Date posted: 01 September 2026 - Pay scheme: Agenda for change - Band: Band 8a - Salary: £57,528 to £64,750 a year - Contract: Permanent - Working pattern: Full-time - Reference number: 000431 - Job locations: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP, United Kingdom ### Job responsibilities We would like to hear from candidates who can demonstrate: - Significant experience of leading operational delivery within a complex service environment. - A commitment to professional standards, robust governance, confidentiality and inclusive leadership. - The resilience and judgement required to manage ambiguity, competing priorities and tight deadlines. - Experience of financial management, including budget planning, forecasting or monitoring. - A well-organised and pragmatic approach, with the ability to balance day-to-day operational delivery with longer-term planning and improvement activity. - The ability to build effective relationships, communicate clearly and influence senior stakeholders. - Experience of leading or supporting complex change, service redesign or improvement activity. - Strong analytical and problem-solving skills, with the ability to translate complex information into clear priorities and practical actions. - Experience of performance management, quality assurance, and the effective use of systems, data, reporting and key performance indicators. - Strong people management and leadership skills, including supporting development and managing performance effectively. - Experience of translating strategic priorities into operational delivery and measurable service improvement. - You will be educated to degree level, or possess equivalent relevant experience, supported by evidence of continuing professional development in operational management, service improvement or project delivery. - You do not need to come from a healthcare background to apply. We welcome applications from candidates who can demonstrate strong transferable experience in leadership, operational management, service improvement and change, and who can show how they would apply that experience in this role. - If you are looking for an opportunity to help shape and strengthen an important national service, while leading practical improvements that support colleagues and service users, we would welcome your application. What we offer in return - Competitive salary and benefits package. - Opportunities for career growth and development. - Collaborative and innovative work environment. - Work in a progressive environment towards data-driven strategies. - A commitment to diversity, equality, and inclusion. - Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. - Commitment to support individuals in having a work and life balance, offering flexible working arrangements. - When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access. - 24 hours employee assistance programme from Health Assured (EAP) - Eye care vouchers for Specsavers. - Health service discounts. - Blue Light card, a discount service for the emergency services and the NHS. - Cycle to work scheme. - Season ticket loan scheme. We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI. Review the attached candidate pack for further information. If you would like to know more about the opportunity please contact clare.game1@nhs.net Closing date: 13th September 2026 at 11.59pm We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please click apply now to be redirected to our company website ## Person Specification ### Experience **Essential** - Substantial experience of translating strategic priorities into operational delivery and measurable service improvement. - Experience of leading teams and managing the full range of people activity, including performance, development and talent. - Experience of performance management, quality assurance and using systems, data, reporting, KPIs and insight to drive improvement, assurance and decision-making. - Experience of leading or supporting complex change, service redesign or multiple improvement projects in a pressured environment. - Experience of working collaboratively across professional boundaries and building effective relationships with senior stakeholders and partners. - Experience of managing competing priorities, ambiguity and tight deadlines while maintaining professional standards. - Experience of financial management, including budget planning, forecasting or monitoring. ### Skills and abilities **Essential** - Excellent leadership, people management and coaching skills, with the ability to build high-performing teams and develop others. - Excellent communication, influencing and relationship-management skills, with the ability to present complex information clearly and secure engagement from senior stakeholders, including where there is resistance. - Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insight into practical action for senior decision-makers. - Ability to lead and deliver change, service improvement and process redesign in a complex environment. - Ability to balance strategic thinking with operational delivery, using sound judgement to improve systems, performance and service outcomes. - Excellent organisational skills, with the ability to manage competing priorities and deliver short-, medium- and long-term plans. **Desirable** - Confident presentation and chairing skills for senior or management audiences. ### Knowledge and understanding **Essential** - Knowledge and understanding of the legal and governance framework relevant to the role, including confidentiality, data protection, freedom of information and equality. - Good working knowledge of Microsoft Office and collaboration tools relevant to the role. **Desirable** - Understanding of recognised improvement methodologies and how they can be applied to improve services, processes or user experience. - Knowledge of the NHS or a similarly complex public service environment. ### Education and qualifications **Essential** - Educated to degree level or equivalent experience, with evidence of continuing professional development relevant to operational management, service improvement, or project delivery. **Desirable** - Project or programme management qualification, or equivalent practical experience in applying project or programme management methods and tools. ## Documents - [Case Advice Operations Manager Candidate Pack (DOCX, KB)](https://jobs.resolution.nhs.uk/Job/GetJobAdvertDocument?Id=821&JobId=446) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.