# Care Navigator

> NHS job listing from Job Clerk for Primary Care Careers.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/care-navigator/0f1e81a8-2811-45c5-9cd7-3b74281bafec
- **Markdown:** https://www.jobclerk.com/job/care-navigator/0f1e81a8-2811-45c5-9cd7-3b74281bafec.md

## Summary

- **Status:** Closed
- **Employer:** Primary Care Careers
- **Location:** 1 Barrack Ln, Ipswich, Suffolk, IP1 3NQ, United Kingdom
- **Workplace type:** onsite
- **Profession:** Care navigator
- **Salary:** Negotiable
- **Contract type:** Permanent
- **Employment type:** Full-time
- **Closing date:** 2026-10-22T22:59:59.999Z
- **Posted:** 2026-10-20T15:02:55.932Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/M0038-26-0876
- **Employer website:** https://www.eoeprimarycarecareers.nhs.uk/

## Job Content

### Job summary

Barrack Lane Medical Centre has an opportunity for two care navigators to join our friendly, supportive and professional team. These roles are offered on a full-time basis of 37.5 hours a week. We would consider part-time for the right candidate, but all applicants should be able to work a minimum of 24 hours per week. Please include on your application whether you are looking for a full-time or part-time position.

The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.

### Main duties of the job

The main responsibilities of the role include:

- Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
- Making appointments face-to-face, online and via the telephone.
- Answering the telephone promptly and politely.
- Managing the needs of the patient, dealing with enquires and advising of practice procedures.
- Helping patients access the right services.
- Ensuring all information is recorded accurately on the computer system.
- Working as part of the care navigator team and supporting all members of the practice staff.

### About us

Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.

Barrack Lane is part of a PCN (primary care network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.

### Details

- Date posted: 20 October 2026
- Pay scheme: Other
- Salary: Depending on experience dependent on experience
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 30063
- Job locations: 1 Barrack Ln, Ipswich, Suffolk, IP1 3NQ, United Kingdom

### Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

## Person Specification

### Experience

**Essential**

- Excellent communication skills and a caring approach.
- A clear and polite telephone manner.
- The ability to work calmly and efficiently in a fast paced environment, working well under pressure.
- The need to maintain confidentiality all times.
- A high level of attention to detail.
- Good IT skills.
- The ability to work flexibly to cover colleagues holidays and occasional sickness.

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.