# Care Coordinator/Navigator - Woodgate Valley Health Centre > NHS job listing from Job Clerk for Our Health Partnership. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/care-coordinatornavigator-woodgate-valley-health-centre/29cbfbec-c377-4e20-8427-6e21c23a5d73 - **Markdown:** https://www.jobclerk.com/job/care-coordinatornavigator-woodgate-valley-health-centre/29cbfbec-c377-4e20-8427-6e21c23a5d73.md ## Summary - **Status:** Live - **Employer:** Our Health Partnership - **Location:** 1st Floor, 1856 Pershore Road, Birmingham, B30 3AS, United Kingdom; Woodgate Valley Health Centre - **Workplace type:** onsite - **Profession:** Combined administrative role - **Salary:** £13.50 - **Contract type:** Permanent - **Employment type:** Part-time - **Closing date:** 2026-10-23T22:59:59.999Z - **Posted:** 2026-10-13T12:17:08.355Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B0300-26-0045 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/B0300-26-0045/pre-application-questions-pause?referrer=jobadvert&ref=B0300-26-0045 - **Employer website:** https://ourhealthpartnership.com/ ## Job Content ### Job summary We are looking for a friendly, organised, and proactive Medical Receptionist / Care Navigator to join our busy and supportive healthcare team. Please note that this role will be working 20 hours a week over a Thursday to Friday period. ### Main duties of the job This is an important front-line role where you will be the first point of contact for patients, helping ensure they receive the right care from the right service at the right time. The successful candidate will provide excellent customer service while supporting the smooth day-to-day running of the practice. ### About us Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients. We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire. ### Details - Date posted: 13 October 2026 - Pay scheme: Other - Salary: £13.50 an hour - Contract: Permanent - Working pattern: Part-time - Reference number: B0300-26-0045 - Job locations: 1st Floor, 1856 Pershore Road, Birmingham, B30 3AS, United Kingdom, Woodgate Valley Health Centre, 61 Stevens Avenue, Birmingham, B32 3SD, United Kingdom ### Job responsibilities Key Responsibilities Will Include: - Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone - Book, reschedule and cancel patient appointments using the clinical system - Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service - Process prescription requests and liaise with GPs and Pharmacists where necessary - Register new patients and maintaining accurate patient records using clinical systems - Manage patient queries regarding test results, referrals and general practice information - Handling confidential information in line with GDPR, NHS Guidelines and practice policies - Supporting clinicians and the wider practice team with administrative duties - Assist with referrals to secondary care and community services - Process incoming and outgoing correspondence - Scan, file and code clinical documents into patient records Please see the attached Job description for the full details of the role. ### UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). ## Person Specification ### Experience **Essential** - Experience in care navigation or signposting patients to appropriate services ### Personal Qualities **Essential** - Strong telephone manner and ability to deal with a wide range of people - Ability to work effectively in a fast-paced environment, managing own clinical workload - A calm, empathetic, and professional manner under pressure ### Knowledge and Skills **Essential** - IT and administrative skills including the use of email and Microsoft office packages - Excellent communication and interpersonal skills - An understanding of confidentially and data protection principles (GDPR) - An awareness of safeguarding principles for adults and children ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.