# Care Coordination Administrator

> NHS job listing from Job Clerk for City Health Care Partnership CIC.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/care-coordination-administrator/d760409d-6306-4685-b468-aeeb935277db
- **Markdown:** https://www.jobclerk.com/job/care-coordination-administrator/d760409d-6306-4685-b468-aeeb935277db.md

## Summary

- **Status:** Live
- **Employer:** City Health Care Partnership CIC
- **Location:** Health House
- **Workplace type:** onsite
- **Profession:** Administrator
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pa/pr
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-17T23:59:00.000Z
- **Posted:** 2026-09-03T11:05:14.767Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Yorkshire/Willerby_Hull/City_Health_Care_Partnership_CIC/Care_Coordination/Care_Coordination-v8245836
- **Application URL:** https://apps.trac.jobs/job-advert/8245836?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.chcpcic.org.uk/

## Job Content

### Job overview

This is a great opportunity to build healthcare administration skills while helping patients access the right support.

You will be part of the Care Coordination Hub, providing a helpful first point of contact. By handling referrals, calls and bookings accurately, you will support safe, timely and patient-centred care

### Main duties of the job

- Manage incoming calls, emails and digital referrals within agreed timescales
- Check referral information and book or update patient appointments
- Give clear non-clinical information and signpost people to appropriate services
- Maintain accurate, confidential patient records across several computer systems
- Prioritise competing tasks and escalate clinical, safety or service concerns appropriately

You will need a Level 3 qualification in Business Administration or Customer Services, or equivalent knowledge and experience. You should have office administration experience, strong keyboard skills and confidence using Microsoft Office.

You will communicate clearly and respectfully, organise your workload and maintain accuracy under pressure. We welcome transferable experience from customer service, contact-centre or administrative roles. Training, guidance and supervision will support you in following local procedures.

We welcome applications from all backgrounds and communities, and value fairness, respect, inclusion, teamwork and your ideas for improvement.

### Detailed job description and main responsibilities

Please refer to the job description and person specification attached to this job advert for more information

## Person Specification

### Knowledge

**Essential**

- Comprehensive knowledge of a range of administration procedures and practices
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
- Information governance/confidentiality/GDPR in a healthcare setting

**Desirable**

- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of referral pathways and clinic/appointment booking processes

### Experience

**Essential**

- Previous experience of working in an office environment and carrying out general office/administrative duties

**Desirable**

- Previous experience of patient appointment booking systems e.g. SystmOne
- Experience of high-volume telephone / contact-centre style work and dealing with distressed or challenging callers
- Experience of processing referrals and managing a shared inbox/work queue
- Experience of using multiple systems simultaneously and maintaining accuracy under pressure

### Qualifications

**Essential**

- NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience
- Word processing to RSA 3 standard or able to demonstrate this level of skill

## Documents

- [standard paragraphs (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?edoc=2501)
- [chcp perks and rewards (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2790)
- [candidate & employee privacy notice (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=2500)
- [job description and person specification (pdf, 552.3kb)](https://www.healthjobsuk.com/documents?vdoc=10557435)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.