# Care and Support Navigator Service Lead > NHS job listing from Job Clerk for King's College Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/care-and-support-navigator-service-lead/7d902aa8-d004-46c3-8d4f-3e4c0cf020fe - **Markdown:** https://www.jobclerk.com/job/care-and-support-navigator-service-lead/7d902aa8-d004-46c3-8d4f-3e4c0cf020fe.md ## Summary - **Status:** Live - **Employer:** King's College Hospital NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 6 - **Salary:** £47,951 - £56,863 per annum, including high cost allowance - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-30T23:59:00.000Z - **Posted:** 2026-06-16T16:30:58.339Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Kings_College_Hospital_NHS_Foundation_Trust/Care_navigation/Care_navigation-v8059465 - **Application URL:** https://apps.trac.jobs/job-advert/8059465?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kch.nhs.uk ## Job Content ### Job overview Job Summary (1) To provide discharge support service for identified cohort of patients at King’s College Hospital  Denmark Hill   (2) To provide a single point of access and to proactively support patients on waiting lists to ensure that  they have access to the right advice, information and materials to help them ‘wait well’   (3) To manage the performance of the team delivering care navigation and discharge support ### Main duties of the job Main Duties and Responsibilities - To establish and oversee discharge support service for identified cohort of patients at King’s  College Hospital Denmark Hill   1.1 To develop ways of working, communication materials and standard operating procedures for  elective communication pathway and discharge support for staff and volunteers   1.2 To work closely with the discharge coordinators at Denmark Hill to review/ triage incoming requests  for support   1.3 To engage with eligible patients prior to their discharge from hospital to understand their support  needs to manage individual health and wellbeing needs   1.4 To manage personal caseload, carrying out duties and delivering service and outcomes as specified  in the relevant Standard Operating Procedures   1.5 To deploy resources available to complete basic tasks that support timely discharge of eligible  patients. These may include but not limited to:    collecting, copying keys    food shopping    checking safety of property prior to discharge    activating pendant alarms    accepting equipment deliveries    liaising with family/ friends on behalf of patients   signposting to support available within community   1.6 If necessary, to provide ongoing support tailored to individual needs for up to 4 weeks, including a  telephone call or home visit within 72 hours of the patient discharge   1.7 To train, support and deploy volunteers within the hospital and in the community   1.8 To develop and maintain links and relationships with community based organisations that can offer  support incl. voluntary and community sector bodies, primary care networks and social prescribers.   1.9 To deliver against set Key Performance Indicators as set by the Trust’s policies and procedures ### Detailed job description and main responsibilities - To provide a single point of access and to proactively support patients on waiting lists to  ensure that they have access to the right advice, information and materials to help them ‘wait  well’   2.1 To triage incoming calls, using a risk assessment framework and initiate appropriate response  according to protocols and individual pathways, using good communication skills, basic clinical  awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer  complex decisions to the team for assessment and review   2.2 To provide basic telephone advice and refer on or signpost to other sources of support.   2.3 To support the team, including staff and volunteers, to make pre-planned outbound telephone calls  to patients to support with completion of pre-assessment questionnaires and to assess ongoing  needs to enable a proactive prevention approach  2.4 To demonstrate the ability to recognise and respond appropriately when faced with a sudden  deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate  2.5 To communicate and signpost to appropriate needs related information. To guide patients through  the use of self-assessment resources, where available.   2.6 To support patients to access appropriate information and support, by signposting to a range of  support services and take an approach which helps people to self-manage where appropriate  2.7 To encourage and support active and healthy lifestyle choices   2.8 To coach patients and carers to understand what signs, symptoms or situations to be aware of that  would indicate concern and how to make contact when they feel that their condition or needs have  changed, including what to do out of hours  2.9 When required, to support the delivery of an effective MyChart support For detailed job description and main responsibilities of the role, please refer to  the documents attached. Please note that due to anticipated high demand, this vacancy may close before the advertised deadline. ## Job Details Job Summary (1) To provide discharge support service for identified cohort of patients at King’s College Hospital Denmark Hill (2) To provide a single point of access and to proactively support patients on waiting lists to ensure that they have access to the right advice, information and materials to help them ‘wait well’ (3) To manage the performance of the team delivering care navigation and discharge support ## Job Description Main Duties and Responsibilities To establish and oversee discharge support service for identified cohort of patients at King’s College Hospital Denmark Hill 1.1 To develop ways of working, communication materials and standard operating procedures for elective communication pathway and discharge support for staff and volunteers 1.2 To work closely with the discharge coordinators at Denmark Hill to review/ triage incoming requests for support 1.3 To engage with eligible patients prior to their discharge from hospital to understand their support needs to manage individual health and wellbeing needs 1.4 To manage personal caseload, carrying out duties and delivering service and outcomes as specified in the relevant Standard Operating Procedures 1.5 To deploy resources available to complete basic tasks that support timely discharge of eligible patients. These may include but not limited to:  collecting, copying keys  food shopping  checking safety of property prior to discharge  activating pendant alarms  accepting equipment deliveries  liaising with family/ friends on behalf of patients  signposting to support available within community 1.6 If necessary, to provide ongoing support tailored to individual needs for up to 4 weeks, including a telephone call or home visit within 72 hours of the patient discharge 1.7 To train, support and deploy volunteers within the hospital and in the community 1.8 To develop and maintain links and relationships with community based organisations that can offer support incl. voluntary and community sector bodies, primary care networks and social prescribers. 1.9 To deliver against set Key Performance Indicators as set by the Trust’s policies and procedures ## Responsibilities To provide a single point of access and to proactively support patients on waiting lists to ensure that they have access to the right advice, information and materials to help them ‘wait well’ 2.1 To triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review 2.2 To provide basic telephone advice and refer on or signpost to other sources of support. 2.3 To support the team, including staff and volunteers, to make pre-planned outbound telephone calls to patients to support with completion of pre-assessment questionnaires and to assess ongoing needs to enable a proactive prevention approach 2.4 To demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate 2.5 To communicate and signpost to appropriate needs related information. To guide patients through the use of self-assessment resources, where available. 2.6 To support patients to access appropriate information and support, by signposting to a range of support services and take an approach which helps people to self-manage where appropriate 2.7 To encourage and support active and healthy lifestyle choices 2.8 To coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern and how to make contact when they feel that their condition or needs have changed, including what to do out of hours 2.9 When required, to support the delivery of an effective MyChart support For detailed job description and main responsibilities of the role, please refer to the documents attached. Please note that due to anticipated high demand, this vacancy may close before the advertised deadline. ## Person Specification ### Knowledge and Experience **Essential** - Significant experience of working within complaints or in a customer facing role with track record of answering and resolving queries over the phone - Experience and understanding of evaluating and measuring the performance of health services - Experience of dealing with highly-charged and emotional situations that involve patients, relatives, carers and the public - Experience of working collaboratively with multidisciplinary and multi-agency teams **Desirable** - Experience of managing teams and a track record of delivering against Key Performance Indicators in a highly pressured environment ### Education and qualifications **Essential** - Educated to Master’s level in relevant health related subject/ professional qualification; or graduate with significant experience and evidence of working at this level - Evidence of continuing professional development **Desirable** - Conflict resolution training ## Documents - [denmark hill site map (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=606) - [agenda for change salary 26-27 (pdf, 44.7kb)](https://www.healthjobsuk.com/documents?edoc=3032) - [visa and sponsorship information (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=2817) - [job description and person specification (pdf, 360.4kb)](https://www.healthjobsuk.com/documents?vdoc=10349643) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.