# Cardiology Clerical Officer > NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/cardiology-clerical-officer/9a7f9e9a-1a92-47a0-97b2-37547403a713 - **Markdown:** https://www.jobclerk.com/job/cardiology-clerical-officer/9a7f9e9a-1a92-47a0-97b2-37547403a713.md ## Summary - **Status:** Live - **Employer:** The Dudley Group NHS Foundation Trust - **Location:** Russells Hall Hospital - **Workplace type:** onsite - **Profession:** Clerical officer - **Grade:** Band 2 - **Salary:** £25,272 Per Annum Pro Rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) - **Closing date:** 2026-11-04T23:59:00.000Z - **Posted:** 2026-10-21T08:20:45.408Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Dudley/The_Dudley_Group_NHS_Foundation_Trust/Cardiology/Cardiology-v8328555 - **Application URL:** https://apps.trac.jobs/job-advert/8328555?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dudleygroup.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an enthusiastic and motivated Clerical Officer to join the Cardiology Department. The successful candidate will provide comprehensive administrative support to ensure the smooth and efficient running of the service. This will include coordinating patient appointments, processing and distributing clinical results, maintaining accurate and up-to-date patient records, and providing a welcoming and professional reception service. The role will also involve regular communication with patients and colleagues both face-to-face and by telephone. Working as part of the wider Cardiology team, you will contribute to the delivery of a high-quality, efficient, and patient-centred service. You will play an important role in ensuring patients receive a positive experience, while supporting the department to operate effectively and meet the needs of both patients and clinical staff. This role would suit someone who enjoys working in a busy and varied environment, has excellent organisational and communication skills, and can remain calm, professional, and positive while managing competing priorities. ### Main duties of the job - Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department - Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently. - Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information. - Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes. - Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales. - Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements. - Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately. - Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries. - Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained ### Detailed job description and main responsibilities - Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures. - Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently. - Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information. - Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes. - Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales. - Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements. - Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately. - Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries. - Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained. - Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes. ## Person Specification ### Skills **Essential** - Good working knowledge of Microsoft Office and general IT systems ### Knowledge **Desirable** - Experience of NHS patient administration or booking systems ### Experience **Essential** - Previous experience working in an administrative, clerical, reception or customer-facing role ### Qualifications **Essential** - GCSE’s in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent qualification **Desirable** - NVQ Business Administration Level 2 or relevant equivalent experience/qualification ## Documents - [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862) - [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861) - [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991) - [job description (pdf, 240.7kb)](https://www.healthjobsuk.com/documents?vdoc=10651233) - [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026) - [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858) - [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413) - [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859) - [person specification (pdf, 152.7kb)](https://www.healthjobsuk.com/documents?vdoc=10651234) - [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274) - [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.