# Car Park Administrator - LRI > NHS job listing from Job Clerk for University Hospitals of Leicester NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/car-park-administrator-lri/3aa6bd50-6118-4b42-88d0-8f4e9251c3bb - **Markdown:** https://www.jobclerk.com/job/car-park-administrator-lri/3aa6bd50-6118-4b42-88d0-8f4e9251c3bb.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Leicester NHS Trust - **Town:** Leicester - **Region:** Midlands - **Country:** England - **Profession:** Estates and facilities - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent: Monday to Friday - **Employment type:** Full time - 37.5 hours per week (Across all UHL sites) - **Closing date:** 2026-08-05T23:59:00.000Z - **Posted:** 2026-07-22T09:12:39.058Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Leicestershire/Leicester/University_Hospitals_Leicester_NHS_Trust/Admin_Clerical/Admin_Clerical-v8096057 - **Application URL:** https://apps.trac.jobs/job-advert/8096057?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.leicestershospitals.nhs.uk ## Job Content ### Job overview We have a current vacancy for a Admin and Clerical Assistant to work within the Car Parking Service based at the LRI but will be required to work across all UHL sites to meet service requirements. The car parking service handles all queries relating to patient, visitor and staff parking across all UHL sites. The Car Parking Admin will support all departments and people across all UHL sites. The role will be Monday to Friday 37.5 hours per week. There will be a basic literacy test at interview stage ### Main duties of the job The Car Park Administrator will be allocated to a designated UHL site although a flexible approach to working is essential. The post holder will spend the majority of their working day as an administrator, supporting UHL staff, patients and visitors with regards to parking. The post holder will support the Car Park Supervisor. The post holder must follow UHL policies and procedures relating to car parking and seek advice from supervisor / manager if required. Workload will be determined by service level specifications and Standard Operating Procedures. The post holder will need to ensure that all Health and Safety / Security Risks to staff, patient, and visitors are reported to the Car Parking Manager / Supervisor and/or acted upon. The main working relationships that the post holder will be required to develop are Internal relationships with car parking manager, Supervisor, other car parking administration staff and car parking attendants Internal relationships with security officers and administrative staff Internal relationships with staff using the hospital facilities including departmental managers and ward based staff Link with patients and visitors using the hospital facilities including contractors and outside organisations Link with external car park providers Link with equipment suppliers Link with police and other emergency services Link with council ### Detailed job description and main responsibilities To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times. To ensure that all staff have access to the appropriate resources and equipment to carry out their role. To ensure that staff  complete their  tasks to the standards determined in work schedules  and  to  escalate  any  on-going  issues  to  the  appropriate  Car  Parks Supervisor as necessary. To carry out audits on the cash register and to keep paper audit trails, in line with the agreed timetable and take appropriate action where a shortfall in standards is identified. To carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer. To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained. To  ensure  health  and  safety  standards  are  maintained in  the  department  and ensure effective implementation health and safety policies and procedures. To carry out risk assessments as requested with the support of managers where necessary. To assist in the development of safe work instructions where these are deemed necessary. To carry out health and safety inspections as necessary and to take corrective action where issues have been raised. To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Parks Protocol. To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards and policies. To monitor and resolve any issues related to staff parking permits within the digitalised parking portal, ensuring that all permit-related requests, changes, and cancellations are processed efficiently and accurately. To liaise with ward teams to ensure the efficient running of the service and meet with customers to resolve initial problems and queries. To ensure all record keeping and documentation is completed in a systematic and timely manner. To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs. To provide assistance to all site users on travel related issues. To ensure all systems are in place and utilised correctly for the recharging of car park spaces, this would include but is not limited to the setting up of invoices and liaison with payroll. To provide flexible cover for other team members when required. To promote effective communication throughout the department. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability. Undertake training courses, internal and external, relevant to the above duties. ## Person Specification ### Skills **Essential** - Computer literate - Record keeping - Forward thinking - Good standard of verbal communication (customer focused) **Desirable** - Customer Care - Evidence of people skills - Attention to detail - Logistical background ### Experience **Essential** - Knowledge of site lay out - Relevant experience of busy service environment - Understanding the expectations from visitors, patients and staff - Experience of working on own initiative - Experience of working with public **Desirable** - Previous experience of working in a busy large organisational - Experience of admin duties - Experience of working to/within specific Service Level Agreements. ### Physical skills **Essential** - Use of equipment required for the cash collection procedure including the electric tug ### Equality and Diversity **Essential** - Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. ### Training & Qualifications **Essential** - Good spoken English - Good reading and writing skills - Good standard of overall education - Good understanding of Health and Safety ### Analytical and Judgement skills **Essential** - Able to use monitoring systems. - Resourceful with an ability to look for alternative solutions to issues arising. ### Planning and organisation skills **Essential** - Understanding prioritising tasks, ability to manage and delegate a busy workload - Personal initiative and ability to make decisions on course of action - Understanding written instructions **Desirable** - Working in a busy NHS hospital environment ### Digitalised Parking Portal System **Essential** - To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards **Desirable** - Experience with digitalised systems or management software ### Communication and relationship skills **Essential** - Good communication skills - Requires a professional and sympathetic approach to people. - Use of communication equipment including telephone and two way radio. - Calm and friendly under pressure ### Commitment to Trust Values and Behaviours **Essential** - Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours ### Equality and Diversity Other requirements specific to the role **Essential** - Tidy and professional in appearance - Conscientious, hard working and dedicated - Enthusiastic - Reliable and flexible - Maintain level of general alertness ## Documents - [car park admin (pdf, 552.5kb)](https://www.healthjobsuk.com/documents?vdoc=10389735) - [employee benefits (pdf, 578.5kb)](https://www.healthjobsuk.com/documents?edoc=2350) - [understanding your right to work in the uk (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.