# Capacity Manager > NHS job listing from Job Clerk for Sandwell and West Birmingham Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/capacity-manager/ef80055e-430a-4340-870a-ad8c8d2aacc9 - **Markdown:** https://www.jobclerk.com/job/capacity-manager/ef80055e-430a-4340-870a-ad8c8d2aacc9.md ## Summary - **Status:** Live - **Employer:** Sandwell and West Birmingham Hospitals NHS Trust - **Location:** City Health Campus - **Workplace type:** onsite - **Profession:** Manager - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (12.5 hours shifts rostered over a 7 day period) - **Closing date:** 2026-09-22T22:59:00.000Z - **Posted:** 2026-09-02T10:13:23.339Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Sandwell_West_Birmingham_NHS_Trust/Operations_Site_Management/Operations_Site_Management-v8086202 - **Application URL:** https://apps.trac.jobs/job-advert/8086202?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swbh.nhs.uk ## Job Content ### Job overview There is an exciting opportunity within the Site Management Team for a Band 6 Capacity Manager to join the team. The role gives an in depth insight into patient flow, safety with change and innovation as we move towards the opening of the Midland Metropolitan University Hospital. You will be working cross sites to manage the capacity on the site and maintain excellent patient flow by working closely with clinical teams, supporting services and external partners Interested candidates must have current and measurable experience working within an Acute Trust; knowledge of Patient Administration System and NHS experience. They must also meet the essential qualification criteria for the role with GCSE English or equivalent Grade C or above; a degree or equivalent experience in management and significant management experience of corporate processes, driving change in clinical pathways. ### Main duties of the job The post holders main responsibilities include being familiar with all aspects of Patient Flow/Capacity Management processes operating within in the Trust; ensuring that site safety and discharge meetings/forums are coordinated and managed within agreed guidelines. This will include collating reports and working with Divisions and Consultants to meet the targets/Trust standards. To ensure that patients identified for discharge by clinical teams are actually discharged as soon as possible by providing guidance and advice; To liaise with clinical teams to agree plans to support the delivery of capacity to accommodate demand of each clinical specialty. The post holder must have a comprehensive understanding of National agenda, ensuring internal and external processes support the local and national agenda’s and monitor the process of complex discharges against the Trust Quality Indicators and local and national targets. ### Detailed job description and main responsibilities - To be familiar with all aspects of Patient Flow/Bed Management processes operating within in the Trust. - To ensure that site safety and discharge meetings/forums are coordinated and managed within agreed guidelines. This willinclude collating reports and working with Divisions and Consultants to meet the targets/Trust standards. - To ensure that patients identified for discharge by clinical teams are actually discharged as soon as possible by providing guidance andadvice. . - To liaise with clinical teams to agree plans to support the delivery of capacity to accommodate demand of each clinical specialty. - To maintain the necessary database sets held for Patient Flow and participate in local audit activity - To lead on defined aspects of Patient Flow projects and work to ensure to achieve pre-agreed deadlines and targets. - To ensure that a minimum number or zero patients are undated before breaching specialty targets. - Work closely with the IT Department on CapMan weekly discharge reports and any other key performance indicators included in thedashboard for capacity management. - Prepare and distribute relevant information to Wards areas /Directorates for performance analysis and review. - Have a comprehensive understanding of National agenda, ensuring internal and external processes support the local and nationalagenda’s. - Ensure appropriate training is provided for all staff directly or indirectly involved in patient flow and where necessary carry out trainingfor staff. - Identify and update continuous improvement of site safety/capacity/patient flow plans with the aim to enhance efficiency and minimal risk to allprocedures. - Update existing Standard Operating Procedures where necessary and introduce new Standard Operating Procedures tosupport the efficient running of Outpatient services. - Liaise with Divisions/Directorates to ensure best use of clinic capacity, monitoring and utilisation is actualise ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - - Knowledge of Patient Flow policies/targets/initiatives. - - A specific understanding of the confidential nature of the work in hand. - - IT Literate and experience of Microsoft Word, Excel and Outlook ### Experience **Essential** - - Demonstrable experience of working within an Acute Trust. - - Knowledge of working with Electronic Patient Systems - - Demonstratable NHS experience **Desirable** - - Knowledge of complex discharge processes. - - Knowledge of legal requirements. ### Communication **Essential** - - To be able to communicate with all levels of personnel including medical professionals, patients and outside agencies. - - Frequent o Face to face contact with patients, Divisional Managers, Consultants, Theatre and Ward staff and secretaries. o Telephone contact (as above) o E-mail o Internal and external meetings - - To use tact and persuasion when communicating with patients and consultants ### Qualifications **Essential** - - GCE/GCSE English or equivalent, Grade C or above. - - Degree or equivalent in management - - Demonstrable experience of corporate processes driving change in clinical pathways ### Written skills **Essential** - - To be proficient in reading and writing - - To be able to write clear, concise messages involving complex medical terminology - - To be able to produce complex reports, analysing data and produce operational guidelines ### Management/Supervision/Coordination skills **Essential** - - Excellent organisational skills - - To co-ordinate your own work flow and to assist with the co-ordination of workflows for temporary/new members of staff. - - Ability to maintain complete and accurate record systems/databases. ## Documents - [jd c1249 (pdf, 312.6kb)](https://www.healthjobsuk.com/documents?vdoc=10538318) - [ps - c1249 (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10538319) - [swb- sustainability (pdf, 49.1kb)](https://www.healthjobsuk.com/documents?edoc=2657) - [candidate briefing pack (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2982) - [swb reward & recognition guide (pdf, 704.4kb)](https://www.healthjobsuk.com/documents?edoc=2604) - [flexible working document – healthier futures (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2437) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.