# Cancer Support and Information Health Care Professional > NHS job listing from Job Clerk for East and North Hertfordshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/cancer-support-and-information-health-care-professional/6c312301-2e3a-478e-8c5c-cba1c779b825 - **Markdown:** https://www.jobclerk.com/job/cancer-support-and-information-health-care-professional/6c312301-2e3a-478e-8c5c-cba1c779b825.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire Teaching NHS Trust - **Location:** Mount Vernon Cancer Centre - **Workplace type:** onsite - **Profession:** Support role - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 per annum pro rata plus 15% High Cost Area Supplement - **Contract type:** Permanent: Some out of hours work required - **Employment type:** Part time, Annualised hours, 15 hours per week (7.5 weekly core hours with additional flexible shifts to be worked on an annualised basis) - **Closing date:** 2026-11-02T08:00:00.000Z - **Posted:** 2026-10-19T09:55:10.198Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Northwood/East_North_Hertfordshire_Teaching_NHS_Trust/UK_Professional_Registration_required/UK_Professional_Registration_required-v8329270 - **Application URL:** https://apps.trac.jobs/job-advert/8329270?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Cancer Support and Information Health Care Professional who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide a safe, compassionate and comprehensive support, advice and information service for patients undergoing cancer treatment, their families and friends. You will be a key point of contact, helping individuals access the guidance and resources they need throughout their cancer journey. We are looking for a candidate who can work flexibly on an annualised hours basis with a proportion of core hours each week and additional hours rotated on an annualised basis. This is an exciting opportunity for a motivated and compassionate healthcare professional passionate about improving patient experience, promoting wellbeing and making a meaningful difference to the lives of people affected by cancer At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job - Responsible for the development of our HCP led services which includes a helpline and drop-in services to ensure we remain flexible and adaptable to the changing needs of our patients, Advise on cancer support and information for those affected by cancer, staff, volunteers etc as required. Work with other Health Care Professionals to ensure consistent quality of service is provided. Oversee the required training for staff and volunteers in order to ensure this is achieved. Support and supervise the volunteers who work at the centre. Assess the information and support needs of users of the cancer support and information service (e.g. patients, carers), provide guidance and with the appropriate level of intervention signpost to other services. Maintain data collection for Cancer Support and Information Services. Support clients attending for appointments e.g. therapies Support of pre-treatment and post treatment sessions and follow up on the non-clinical needs of patients attending these sessions (attending to the holistic needs of patients and carers) Identifying when patients who visit the centre need to be referred to their health care team and liaising with HCPs (i.e. clinical nurse specialists or registrars) as appropriate. Coordination and delivery of pre and post treatment patient courses and health & wellbeing initiatives. ### Detailed job description and main responsibilities In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ### Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Skills **Essential** - Ability to manage health information resources - Ability to identify good quality and research-based patient information - Understanding the needs of people from a diverse background - Understanding of the needs of those from vulnerable backgrounds - Excellent communication skills and the ability to influence, negotiate, motivate and influence - Ability to work autonomously and as a member of a team in an emotionally charged environment within a hospital setting. - Excellent verbal, written and presentation skills ### Knowledge **Essential** - Understanding of a range of cancers, and their potential impact on patients/carers - Knowledge of current treatments for cancer - Knowledge of computerised Patient Information Systems (e.g. Lorenzo, PIMS) and office IT solutions (E.g. Word, Access, PowerPoint) - Knowledge of cancer wait times - Knowledge of confidentiality in the workplace and information governance rules **Desirable** - Working knowledge of the welfare and benefits system in the UK - Understanding of quality & service improvement methods ### Other Requirements **Essential** - Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff - Role model our Trust values every day ### Previous Experience **Essential** - Experience in a professional capacity of working with people affected by cancer - Experience of providing person centred cancer support and information - Experience in communicating and working with multi-disciplinary teams and with other health and social care agencies - Experience of working with volunteers - Experience of managing staff - Experience developing a staff team and providing both on and off the job training ### Qualifications / Training **Essential** - Educated to degree level or equivalent in a health related subject e.g. nursing, radiotherapy etc. - Specific oncology qualification and/or considerable experience. - Communication skills/counselling skills training **Desirable** - Counselling qualification/experience ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [additional role expectations form (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10664355) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [applicant pack - cancer support health care professional (pdf, 703.3kb)](https://www.healthjobsuk.com/documents?vdoc=10664132) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.