# CallEEAST Ergea Dispatcher

> NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/calleeast-ergea-dispatcher/17fa16a2-b807-4476-98e0-bc579e8bd709
- **Markdown:** https://www.jobclerk.com/job/calleeast-ergea-dispatcher/17fa16a2-b807-4476-98e0-bc579e8bd709.md

## Summary

- **Status:** Live
- **Employer:** East of England Ambulance Service NHS Trust
- **Town:** Royston
- **Region:** East of England
- **Country:** England
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Hours spread across a 5 week pattern inc Nights)
- **Closing date:** 2026-08-04T23:59:00.000Z
- **Posted:** 2026-07-21T12:03:39.132Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Ambulance_Service_Trust/CallEEAST_Contact_Centre/CallEEAST_Contact_Centre-v8162400
- **Application URL:** https://apps.trac.jobs/job-advert/8162400?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.eastamb.nhs.uk

## Job Content

### Job overview

We are after Dynamic, fun, hardworking individuals to join our team here at CallEEASTas a  Call Handler/Dispatcher.

### Main duties of the job

The role of the Ergea Call Dispatcher is to ensure all messages are accurately passed to the relevant contract within an appropriate timeframe.  This role requires a high level of accuracy.  Dispatchers are also expected to answer operational calls that come into the contact centre and to provide assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services. To clarify - we are NOT part of the 999 function within the Trust - our contracts are generally NON-EMERGENCY.

This role is for our Ergea tm - M-F  37.5 hrs pw 08-16 or 10-18 hrs

### Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

## Person Specification

### Experience

**Essential**

- Demonstrable experience message handling work in a busy call centre

### Qualifications

**Essential**

- 4 GCSE’s at grade C or above (equivalent qualification) including English.

**Desirable**

- Customer Care Course

### Skills and Knowledge

**Essential**

- Basic knowledge of Windows Word and Excel software
- Good communication skills, confident telephone manner

### Physical Health and Appearance

**Essential**

- Good general health, smart appearance and good attendance record

### Personal Qualities, Abilities and Attributes

**Essential**

- Ability to work under own initiative and think constructively under pressure
- Ability to work in a busy stressful environment whilst maintaining a pleasant manner
- Able to delegate when required
- Team Player
- Problem solving

## Documents

- [jd csch (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?vdoc=10463292)
- [csch -ps (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10463293)
- [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937)
- [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.