# CallEEAST Advisor (Part Time - Perm)

> NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/calleeast-advisor-part-time-perm/6efc85f7-71d8-4682-a75f-767c598d9c46
- **Markdown:** https://www.jobclerk.com/job/calleeast-advisor-part-time-perm/6efc85f7-71d8-4682-a75f-767c598d9c46.md

## Summary

- **Status:** Live
- **Employer:** East of England Ambulance Service NHS Trust
- **Town:** Royston
- **Region:** East of England
- **Country:** England
- **Profession:** Manager and corporate
- **Salary:** £25272.00
- **Contract type:** Permanent
- **Employment type:** Part time - 20 hours per week
- **Closing date:** 2026-08-10T23:59:00.000Z
- **Posted:** 2026-07-27T09:11:40.012Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8162440
- **Application URL:** https://apps.trac.jobs/job-advert/8162440?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.eastamb.nhs.uk

## Job Content

### Job overview

We are after a dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALLEEAST Call Handler

CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services.  Please note that although we are part of the Ambulance Service, this position is NOT for a 999 Call Handler.

### Main duties of the job

The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service Providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.

### Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

## Person Specification

### Experience

**Essential**

- Experience of working as part of a team

### Qualifications

**Essential**

- Educated to GCSE standard (or equivalent)

### Skills and Knowledge

**Essential**

- Keyboard skills
- Windows application literate
- Literate and able to communicate clearly

### Personal Qualities, Abilities and Attributes

**Essential**

- Calm and assertive, flexible, approachable, personable
- Ability to remain organised and calm when under pressure
- Ability to concentrate on repetitive tasks and provide excellent attention to details
- Ability to multitask

## Documents

- [calleeast advisor jd (pdf, 560.5kb)](https://www.healthjobsuk.com/documents?vdoc=10476395)
- [calleeast advisor ps (pdf, 264.6kb)](https://www.healthjobsuk.com/documents?vdoc=10476397)
- [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937)
- [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.