# CallEEAST Advisor (Bank Staff) > NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/calleeast-advisor-bank-staff/04fb3519-4be7-4054-b5a8-a4ed1a4aee2d - **Markdown:** https://www.jobclerk.com/job/calleeast-advisor-bank-staff/04fb3519-4be7-4054-b5a8-a4ed1a4aee2d.md ## Summary - **Status:** Live - **Employer:** East of England Ambulance Service NHS Trust - **Location:** East of England Ambulance Service NHS Trust Headquarters - **Workplace type:** onsite - **Profession:** Advisor - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Bank: Casual Worker Contract - **Employment type:** 0 hours per week (Casual Contract as required, up to 37.5 per week) - **Closing date:** 2026-09-29T22:59:00.000Z - **Posted:** 2026-09-15T09:11:46.460Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Ambulance_Service_Trust/Call_taker/Call_taker-v8269973 - **Application URL:** https://apps.trac.jobs/job-advert/8269973?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.eastamb.nhs.uk ## Job Content ### Job overview We are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALL EEAST Advisor (Bank). Please note that this is NOT a 999 Call Handler position. Please note that this is a Zero Hours contract and hours will be driven by the needs of the business (some weeks may have no hours) ### Main duties of the job The role of the Bank Call EEAST Advisor will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties. The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services. Please note that this is NOT a position within the 999 function. ### Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Experience of working as part of a team. **Desirable** - Significant experience in a role dealing with the general public, face to face or on the telephone. - Previous experience in a clinical/healthcare setting. ### Qualifications **Essential** - Educated to GCSE standard (or equivalent). ### Skills & Knowledge **Essential** - Literate and able to communicate clearly. - Windows application literate. - Keyboard skills. ### Personal Qualities, Abilities and Attributes **Essential** - Calm, flexible, approachable, personable. - Ability to remain organised and calm when under pressure. - Ability to concentrate on repetitive tasks and provide excellent attention to details. - Ability to multitask. ## Documents - [call eeast advisor jd (pdf, 536.6kb)](https://www.healthjobsuk.com/documents?vdoc=10584932) - [call eeast advisor ps (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10584933) - [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937) - [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.