# Call Handler/Administrator - Apprenticeship Opportunity > NHS job listing from Job Clerk for Rotherham Doncaster and South Humber NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/call-handleradministrator-apprenticeship-opportunity/6914a540-7bd8-4b02-ab93-a4353d2a7cad - **Markdown:** https://www.jobclerk.com/job/call-handleradministrator-apprenticeship-opportunity/6914a540-7bd8-4b02-ab93-a4353d2a7cad.md ## Summary - **Status:** Live - **Employer:** Rotherham Doncaster and South Humber NHS Foundation Trust - **Town:** Doncaster - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £26,299.62 per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-07-23T23:59:00.000Z - **Posted:** 2026-07-09T13:21:17.294Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Doncaster/Rotherham_Doncaster_South_Humber_NHS_Foundation_Trust/Call_Handling/Call_Handling-v8127212 - **Application URL:** https://apps.trac.jobs/job-advert/8127212?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.rdash.nhs.uk ## Job Content ### Job overview Due to the continued expansion of the Single Point of Access  team ,the Physical Health and Neurodiversity Care Group is looking to appoint  highly motivated and enthusiastic call handlers within the team. Full time (37.5 hours). Successful candidates will be supporting a large number of multi-disciplinary services, including mental health,  physical health and neurodiversity.  Successful candidates would be required to work a variety of shifts covering a 24 hour rota to ensure effective service delivery. If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification \[relevant to your role\]. As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation.  Around 20% of your working hours will be spent training or studying.  This leads to a nationally recognised qualification. Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service. ### Main duties of the job As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach. It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging  and emotive . You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role. You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given. Desirable requirements for this post are a good standard of education (5 GCSE’s including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous. Please note this is primarily an office based role which may on occasion require agile/home working. ### Detailed job description and main responsibilities Before applying, please view the attached job description and person specification to view the full details about the role. ****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship*** We reserve the right to close the vacancy early if there are a high amount of applications ## Person Specification ### Knowledge **Essential** - Understand importance of maintaining confidentiality ### Experience **Essential** - IT skills in Microsoft Office Packages or equivalent experience ### Qualifications **Essential** - Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent - NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship **Desirable** - GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths ### Skills/ Abilities **Essential** - Good interpersonal skills - Ability to communicate effectively both verbal and in writing - Awareness and understanding of the requirement for discretion and confidentiality - Ability to relay correct messages but verbal and in writing ## Documents - [376-phnao-0299 jd & ps (pdf, 168.6kb)](https://www.healthjobsuk.com/documents?vdoc=10443638) - [main terms and conditions (pdf, 406.6kb)](https://www.healthjobsuk.com/documents?edoc=2515) - [apprenticeship funding eligibility (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?edoc=2887) - [rdash clinical & organisational strategy - 2023 to 2028 (pdf, 4.3mb)](https://www.healthjobsuk.com/documents?edoc=2789) - [use of artificial intelligence (ai) when writing job applications (pdf, 280.6kb)](https://www.healthjobsuk.com/documents?edoc=2919) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.