# Call Handler > NHS job listing from Job Clerk for Derbyshire Community Health Services NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/call-handler/28c11e43-4cfe-4f4d-93f9-979d6f9e47ef - **Markdown:** https://www.jobclerk.com/job/call-handler/28c11e43-4cfe-4f4d-93f9-979d6f9e47ef.md ## Summary - **Status:** Live - **Employer:** Derbyshire Community Health Services NHS Foundation Trust - **Location:** St Lawrence Road Surgery - **Workplace type:** onsite - **Profession:** Ambulance and emergency care - **Grade:** Band 2 - **Salary:** £25,272 pa, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 28.5 hours per week (Shift pattern Saturday 8am-6.30pm every 8 weeks, Sunday 8am-6.30pm every 8 weeks, Monday 12pm-6pm, Tuesday - Friday 1pm-6pm) - **Closing date:** 2026-09-15T22:59:00.000Z - **Posted:** 2026-09-01T13:31:53.185Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Derby_City/Derbyshire_Community_Health_Services_NHS_Foundation_Trust/Admin_Clerical/Admin_Clerical-v8265730 - **Application URL:** https://apps.trac.jobs/job-advert/8265730?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dchs.nhs.uk ## Job Content ### Job overview Are you looking for a job where you can make a difference? The Community Access Point Call Centre is looking for a dynamic, enthusiastic and motivated person to join the Call Handling Team. The Call Centre processes a large variety of telephone calls and electronic referrals for patients who require a home visit from community staff within Derbyshire and wider areas. The right candidate should have excellent communication, organisational and IT skills, and able to work in an office environment working alongside a cohesive and dedicated Call Handling Team. Some of the views of the Call Handling Team carrying out this rewarding role are that “the Team meet and exceed patient’s needs, expectations and requirements. Support and communicate with callers with efficiency, understanding, empathy and respect. We are a high performance, fast-paced, high-energy patient focused Team. We have a diverse Team who are caring and supportive of each other and are looking for a vibrant, friendly and focused team member to "maintain our greatness and build on the services we provide". Post hours: 28.5 per week. Saturday 8am-6.30pm every 8 weeks. Sunday 8am-6.30pm every 8 weeks. Monday 12pm-6pm. Tuesday - Friday 1pm-6pm. ### Main duties of the job To respond and co-ordinate calls and electronic referrals from the general public, healthcare professionals and other agencies nationally. Ensuring timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and other computerised systems, ie Microsoft Excel. Although previous call centre experience would be beneficial, full in-house training will be provided to support the successful applicant in fulfilling this role. We are currently working as a hybrid model so staff have the option to flexibly work either in the office base or at home, but with the requirement to come in to the office base for meetings/training, etc, when necessary. ### Detailed job description and main responsibilities Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account ## Person Specification ### Skills and Attributes **Essential** - Excellent verbal and written communication skills - Ability to work within a team - Ability to work on own initiative, within procedural guidelines ### Experience and Knowledge **Essential** - Proficient in MOS packages, i.e word and excel - Relevant experience of working in a call centre environment or similar background **Desirable** - Previous NHS experience - Knowledge of use of Systm1 ### Aptitude and Personal Qualities **Essential** - Empathetic approach - Ability to work under pressure - Ability to prioritise and process calls efficiently ### Education, Qualifications and Training **Essential** - 3 GCSE's or equivalent Grade C or above including Maths and English **Desirable** - RSA II text processing or equivalent ## Documents - [t+c (pdf, 183.8kb)](https://www.healthjobsuk.com/documents?vdoc=10580095) - [jd & ps (pdf, 454.4kb)](https://www.healthjobsuk.com/documents?vdoc=10580094) - [application guidance (pdf, 248.4kb)](https://www.healthjobsuk.com/documents?edoc=2565) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.