# Call Handler - Community Referral Hub

> NHS job listing from Job Clerk for Wye Valley NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/call-handler-community-referral-hub/ecfa3895-8c90-416a-bb7e-e8458e97b410
- **Markdown:** https://www.jobclerk.com/job/call-handler-community-referral-hub/ecfa3895-8c90-416a-bb7e-e8458e97b410.md

## Summary

- **Status:** Live
- **Employer:** Wye Valley NHS Trust
- **Location:** The County Hospital
- **Workplace type:** onsite
- **Profession:** Ambulance and emergency care
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, 37.5 hours per week (Monday - Sunday 08:00 - 20:00 Working enhancements for weekend working)
- **Closing date:** 2026-10-05T22:59:00.000Z
- **Posted:** 2026-09-21T12:20:40.783Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Herefordshire/Herefordshire/Wye_Valley_NHS_Trust/Administration/Administration-v8309999
- **Application URL:** https://apps.trac.jobs/job-advert/8309999?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.wyevalley.nhs.uk

## Job Content

### Job overview

### Main duties of the job

The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.

### Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

### Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

## Person Specification

### Experience

**Desirable**

- Previous experience of working with the public sector
- Previous clerical inputting, filing, data experience including data retrieval and photocopying
- To be familiar with electronic data management systems

### Education & Qualifications

**Essential**

- English and Maths GCSE or Equivalent/ Equivalent Experience

**Desirable**

- Customer service training

### Skills, Knowledge & Abilities

**Essential**

- Excellent IT and keyboard skills
- Effective verbal and written communication skills
- Good questioning and information gathering skills
- Good telephone manner and customer care skills

## Documents

- [wvt benefits (pdf, 621.7kb)](https://www.healthjobsuk.com/documents?ddoc=1985)
- [229-ic-7851152 jdps (pdf, 268.8kb)](https://www.healthjobsuk.com/documents?vdoc=10630263)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.