# Call Handler, Communications Hub > NHS job listing from Job Clerk for Cwm Taf Morgannwg University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/call-handler-communications-hub/defa0f74-3064-4331-bdee-7e531c36d613 - **Markdown:** https://www.jobclerk.com/job/call-handler-communications-hub/defa0f74-3064-4331-bdee-7e531c36d613.md ## Summary - **Status:** Live - **Employer:** Cwm Taf Morgannwg University Health Board - **Town:** Cardiff - **Region:** Cardiff - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £26,300 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time, Annualised hours, 1 hour per week (52 annualised hours) - **Closing date:** 2026-05-26T23:59:00.000Z - **Posted:** 2026-05-22T09:42:17.454Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merthyr_Tydfil/Rhondda_Cynon_Taff/Cwm_Taf_Morgannwg_University_Health_Board/Call_Handling/Call_Handling-v7828307 - **Application URL:** https://apps.trac.jobs/job-advert/7828307?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ctmuhb.nhs.wales ## Job Content ### Job overview Communications Hub  Call Handler 52 annualised hours with availability of additional hours Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy. The position is for 52 annualised hours with the requirement to move to contracted hours as vacant shifts become available over time. We are looking for candidates who are able to work shifts across 24 hours a day and  seven days a week including overnights. Successful applicants will also need to undertake some shifts on bank holidays, including Christmas and Easter, as required, as the service operates 24/7, 365 days a year. Successful applicants will need to be able to commit to a period of training over a fortnight during both day and night. The role includes answering and processing telephone calls for the Emergency Primary Care services. Applicants will need to be IT literate with good keyboard skills and confident in learning several new IT systems. Ideally, applicants will have some experience handling calls or regularly communicating with the public over the phone. ### Main duties of the job We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment. For an informal discussion, please contact Martine Randall on 01443 444078. To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. For an informal discussion, contact Martine Randall on 01443 444078. ## Job Details Communications Hub  Call Handler 52 annualised hours with availability of additional hours Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy. The position is for 52 annualised hours with the requirement to move to contracted hours as vacant shifts become available over time. We are looking for candidates who are able to work shifts across 24 hours a day and  seven days a week including overnights. Successful applicants will also need to undertake some shifts on bank holidays, including Christmas and Easter, as required, as the service operates 24/7, 365 days a year. Successful applicants will need to be able to commit to a period of training over a fortnight during both day and night. The role includes answering and processing telephone calls for the Emergency Primary Care services. Applicants will need to be IT literate with good keyboard skills and confident in learning several new IT systems. Ideally, applicants will have some experience handling calls or regularly communicating with the public over the phone. ## Job Description We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment. For an informal discussion, please contact Martine Randall on 01443 444078. To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. For an informal discussion, contact Martine Randall on 01443 444078. ## Person Specification ### Other **Desirable** - Welsh language speaking/listening skills at Level 3 or above ### Skills/Experience **Essential** - Good written communication skills - Ability to work both in hours and out of hours periods - Previous call handling experience ## Documents - [jdps english (pdf, 336.6kb)](https://www.healthjobsuk.com/documents?vdoc=10098360) - [sdmp cymraeg (docx, 177.9kb)](https://www.healthjobsuk.com/documents?vdoc=10098364) - [employee benefits (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2345) - [oh form - ig ffurflen (docx, 100.4kb)](https://www.healthjobsuk.com/documents?vdoc=10098362) - [welsh language guidance (pdf, 300.8kb)](https://www.healthjobsuk.com/documents?edoc=2974) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2845) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1634) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.