# Call Centre Clerk

> NHS job listing from Job Clerk for Sherwood Forest Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/call-centre-clerk/d01c250b-b37f-4bcc-9211-483e82a466b8
- **Markdown:** https://www.jobclerk.com/job/call-centre-clerk/d01c250b-b37f-4bcc-9211-483e82a466b8.md

## Summary

- **Status:** Live
- **Employer:** Sherwood Forest Hospitals NHS Foundation Trust
- **Town:** Sutton In Ashfield
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata
- **Contract type:** 12 months (fixed term)
- **Employment type:** Part time - 16 hours per week (between the hours of 8am-6pm Mon - Fri)
- **Closing date:** 2026-07-22T23:59:00.000Z
- **Posted:** 2026-07-08T13:42:27.721Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Nottinghamshire/SuttonInAshfield/Sherwood_Forest_Hospitals_NHS_Foundation_Trust/Call_Centre/Call_Centre-v8112530
- **Application URL:** https://apps.trac.jobs/job-advert/8112530?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.sfh-tr.nhs.uk

## Job Content

### Job overview

A vacancy has arisen within our busy and supportive Call Centre at King’s Mill Hospital.

We are looking for a motivated individual with excellent communication skills and a passion for delivering outstanding customer service. As a Call Centre Clerk, you will be at the heart of patient care, ensuring outpatient appointments are managed efficiently and patient inquiries are handled with professionalism and empathy.

Key Responsibilities:

- Provide an effective and efficient call centre service for outpatient appointments and general patient queries.
- Support the Trust in meeting national and local targets.
- Adhere to the Trust’s Access Booking and Choice Policy.
- Work collaboratively with colleagues to ensure smooth operations across the department.

Apply now to join our team and help us deliver exceptional service to our patients.

### Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

### Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

## Person Specification

### Knowledge

**Essential**

- Computer literate with standard keyboard skills
- Good organisational skills
- Good communication skills

### Experience

**Essential**

- Previous clerical experience
- Customer care experience
- Ability to work under strict deadlines
- Ability to cope efficiently under pressure

**Desirable**

- Previous NHS experience

### Contractual

**Essential**

- Willingness to work flexibly
- Continual professional awareness
- Adherence to Trust & department policies and procedures

### Qualifications

**Essential**

- Good general education with qualifications in English and Maths.

**Desirable**

- NVQ in Business and Administration or Customer Care

### Further Training

**Essential**

- Customer Services course

**Desirable**

- ECDL or equivalent

## Documents

- [job description (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10407721)
- [benefits leaflet (pdf, 834.4kb)](https://www.healthjobsuk.com/documents?edoc=2702)
- [application guide (pdf, 584.5kb)](https://www.healthjobsuk.com/documents?edoc=2448)
- [our staff networks (pdf, 810.6kb)](https://www.healthjobsuk.com/documents?edoc=2938)
- [nursing, midwifery & ahp strategy 25-28 (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=2492)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.