# Call Analyst - Care Coordination Centre

> NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/call-analyst-care-coordination-centre/e94c888b-60f7-4319-94fd-47c96346186f
- **Markdown:** https://www.jobclerk.com/job/call-analyst-care-coordination-centre/e94c888b-60f7-4319-94fd-47c96346186f.md

## Summary

- **Status:** Live
- **Employer:** East Suffolk and North Essex NHS Foundation Trust
- **Location:** Colchester General Hospital
- **Workplace type:** onsite
- **Profession:** Analyst
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-14T22:59:00.000Z
- **Posted:** 2026-09-04T15:53:41.548Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Ipswich/East_Suffolk_North_Essex_NHS_Foundation_Trust/Administrative_Clerical/Administrative_Clerical-v8275133
- **Application URL:** https://apps.trac.jobs/job-advert/8275133?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.esneft.nhs.uk

## Job Content

### Job overview

Are you able to self motivate and work under pressure? Would you like a mixture of home and office working ? Are passionate about patient care ? If you can answer yes to all of these then we would like to hear from you.

The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based patients.

The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time.

If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team.

This is a permanent Full time position 37.5 hours per week Weekend working and early evening working is part of the position Sustainable Home internet is required to support remote working when applicable

### Main duties of the job

- Receiving and processing all forms of communication into the Care Co-ordination Centre, in a timely fashion to support effective delivery of patient care
- Responsible for entering the registration data into appropriate IT systems and the co-ordination of patients’ treatment.
- Perform secretarial duties and clinical administrative duties for appointment clinics as well as community clinical staff visits.
- Facilitate the scheduling of patient visits in accordance with agreed prioritisation rules
- Ensure the allocation of referrals to the appropriate teams/specialties.
- Act as first point of contact with patients, public and referrers to support service delivery and respond to concerns.
- Support the signposting of patients/public and referring clinicians to other services where appropriate.

### Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

## Person Specification

### Knowledge

**Essential**

- Excellent communication skills, including written and verbal – able to take and record information at all levels including health professionals, patients, and general public
- Knowledge of the NHS functions, and how it operates
- Knowledge of Information Governance and confidentiality
- Safety Focus – ensures a focus on personal safety during their routine working day and within their environment

**Desirable**

- Decision-making considering wider impact
- Flexibility – successfully adapts to changing demands and conditions
- Knowledge of NHS Community Services

### Experience

**Essential**

- Proven experience of working with patients, general public and/or clinical staff supporting service delivery
- Working knowledge of Microsoft word and excel packages
- Demonstrable expertise in using IT systems and hardware, and communications devices
- Experience of working within an administrative role responding to conflicting demands and priorities

**Desirable**

- Experience of working within a non-scripted call handling environment as a call analyst
- Working knowledge of System 1 and other specialist software packages
- Team Player – excellent at achieving results with others

### Qualifications

**Essential**

- NVQ level 2 or equivalent
- Educated to GCSE or equivalent level

## Documents

- [staff networks (pdf, 230.1kb)](https://www.healthjobsuk.com/documents?edoc=2724)
- [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262)
- [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499)
- [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146)
- [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404)
- [job description & person spec (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10590902)
- [admin & digital apprenticeships - esneft 2026 (pdf, 3.3mb)](https://www.healthjobsuk.com/documents?ddoc=2452)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.