# Call Agent - Band 2 (Full Time) > NHS job listing from Job Clerk for Coventry and Warwickshire Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/call-agent-band-2-full-time/f1339655-dcd9-4a87-8bc9-63ac53459d25 - **Markdown:** https://www.jobclerk.com/job/call-agent-band-2-full-time/f1339655-dcd9-4a87-8bc9-63ac53459d25.md ## Summary - **Status:** Live - **Employer:** Coventry and Warwickshire Partnership NHS Trust - **Location:** Caludon Centre - **Workplace type:** onsite - **Profession:** Agent - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Monday - Friday 9am to 5pm 1 x Full time @ 37.5 x hrs 1 x Part time @ 18.75 hrs - Part Time role on rota basis) - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-16T14:56:15.123Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/Coventry_Warwickshire_Partnership_NHS_Trust/Administration/Administration-v8335412 - **Application URL:** https://apps.trac.jobs/job-advert/8335412?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.covwarkpt.nhs.uk ## Job Content ### Job overview Call Agent - Band 2 Adult Mental Health Services Based at the Caludon Centre 1 x full time and 1 x P/T @ 18.75hrs Adult Mental Health is looking for an enthusiastic and self-motivated people to join our teams. We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year. This post requires to cover calls, referrals and administration for the Adult Mental Health Front door and Crisis Resolution & Home Treatment Team. You will be working with the Adult Mental Health Services - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services. ### Main duties of the job Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door. You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. ### Detailed job description and main responsibilities The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email. For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website. ## Person Specification ### EXPERIENCE **Essential** - Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) - Experience within call centre environment - Dealing with inbound / outbound telephone calls ### QUALIFICATIONS **Essential** - GCSE Pass grade 4 or above in English & Maths (or equivalent) - Level 2 in customer service or equivalent level of experience ### KNOWLEDGE & SKILLS **Essential** - Excellent IT skills - Ability to pay attention to detail - Good Communication Skills both written and verbal ## Documents - [jd (pdf, 280.4kb)](https://www.healthjobsuk.com/documents?vdoc=10701983) - [flexible working policy (pdf, 347.5kb)](https://www.healthjobsuk.com/documents?edoc=1155) - [application guidance notes (pdf, 157.0kb)](https://www.healthjobsuk.com/documents?edoc=1157) - [terms and conditions nhs jobs (pdf, 19.9kb)](https://www.healthjobsuk.com/documents?edoc=1158) - [equality and diversity leaflets (pdf, 838.8kb)](https://www.healthjobsuk.com/documents?edoc=1159) - [the prince's trust help 16-30 year olds into work (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?edoc=2706) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.