# Business Support Team Leader > NHS job listing from Job Clerk for North Cumbria Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-support-team-leader/4c751a93-a612-49db-a6f3-b1ebebd7bac2 - **Markdown:** https://www.jobclerk.com/job/business-support-team-leader/4c751a93-a612-49db-a6f3-b1ebebd7bac2.md ## Summary - **Status:** Live - **Employer:** North Cumbria Integrated Care NHS Foundation Trust - **Location:** Trust Headquarters, Pillars Building, Cumberland Infirmary - **Workplace type:** onsite - **Profession:** Business support manager - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 Per annum - **Contract type:** 12 months (Fixed term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-14T09:01:22.563Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cumbria/Workington/North_Cumbria_Integrated_Care_NHS_Foundation_Trust/Specialist_Child_Admin_South/Specialist_Child_Admin_South-v8265805 - **Application URL:** https://apps.trac.jobs/job-advert/8265805?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ncic.nhs.uk ## Job Content ### Job overview The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support health and social care professionals and service users/patients within a community based team. To provide a comprehensive secretarial and administrative service to senior medical staff and senior management staff. The role will report to a Business Support Manager, who has overall responsibility for an administrative hub of services. The teams that the Team Leader would be responsible for may include those supporting: - A defined community based service (locality or district wide in nature) - Children Service Specialist Services - Children Services Universal Services. - Children Services Senior Manager Team ### Main duties of the job - Lead and motivate a team within an admin hub environment to deliver administrative support to a range of locality based clinical services/ single point of access service / reception / switchboard services as defined in role objectives. - Manage the team’s performance and deliver activity within agreed standard operating procedure and to defined quality standards. - Develop and implement standardised approaches to administrative work within the area of responsibility - Provide line management supervision and guidance to the Senior Assistants and the Assistants. - In undertaking the role the post holder will be required to initiate own tasks and prioritise own workload. ### Detailed job description and main responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - - Excellent communication skills – verbal and written - - Very accurate audio typing/word processing skills - - Ability to work as part of a team and also alone - - Excellent organisational skills - - Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances - - Experience of dealing with difficult and/or distressed patients and containing anxiety - - Ability to work on own initiative and under pressure - - Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion - - Needs to be able to respond to unpredictable work patterns - - Able to prioritise workload - - Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines - - Must be adaptable and open to change ### Experience **Essential** - - Extensive secretarial skills and competencies - - Ability to work within a range of settings with a wide range of Trust personnel - - Good knowledge of Microsoft applications and the internet - - Thorough knowledge and understanding of all secretarial and office management duties - - Ability to take minutes of meetings - - Understanding of confidentiality issues - - Knowledge of medical terminology **Desirable** - - Audiotyping - - Experience of working within a health setting - - Experience working with Rio ### Qualifications **Essential** - - Minimum GCSE qualification in English Language or equivalent - - NVQ Level 4 administration or relevant experience **Desirable** - - Advanced ECDL or MOST ## Documents - [a-26-8265805 business support team leader b4 (pdf, 144.4kb)](https://www.healthjobsuk.com/documents?vdoc=10581544) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.