# Business Support Officer > NHS job listing from Job Clerk for Hertfordshire Partnership University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-support-officer/060ba053-5794-4c5c-8b86-d53e6dbf76be - **Markdown:** https://www.jobclerk.com/job/business-support-officer/060ba053-5794-4c5c-8b86-d53e6dbf76be.md ## Summary - **Status:** Live - **Employer:** Hertfordshire Partnership University NHS Foundation Trust - **Town:** Hatfield - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,602 - £39,686 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-26T23:59:00.000Z - **Posted:** 2026-07-09T14:42:20.702Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Radlett/Hertfordshire_Partnership_NHS_Foundation_Trust/Estates/Estates-v8070678 - **Application URL:** https://apps.trac.jobs/job-advert/8070678?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hpft.nhs.uk ## Job Content ### Job overview The Business Support Officer provides a pivotal role in delivering professional, efficient, and comprehensive business, governance, and project support to the Estates & Facilities Directorate across Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT). ### Main duties of the job The post holder will: - Provide high-level administrative, governance, and operational support across Estates & Facilities. - Support delivery of projects and programmes in Capital Works, Hard & Soft FM, Compliance, Property, Sustainability, and Transformation. - Act as a key link between project leads, operational teams, and senior leadership, ensuring accurate reporting, action tracking, and risk management. - Support procurement, financial tracking, Freedom of Information requests, and departmental HR administration. Act as a first point of contact for Estates, ensuring effective communication with internal teams, contractors, and external stakeholders ### Detailed job description and main responsibilities Governance & Meeting Management - Full administration of governance and project-related meetings including HPFT Estates Steering Group, Sustainability Steering Group, Capital Works & Operations, EMED Contract Review, Soft FM Tender, Green Travel Plan, and Eastern Hub. - Prepare agendas, briefing packs, reports, and accurate minutes; maintain action trackers to monitor delivery of project and operational objectives. - Provide executive-level reporting for the Associate Director, Head of Operations, and Project Leads. - Project Management Support - Support Estates & Facilities projects and programmes by: - ·        Coordinating project plans, timelines, and milestones. ·        Tracking risks, issues, actions, and dependencies, escalating where required. ·        Preparing progress reports, dashboards, and exception reports for senior management and committees. ·        Supporting stakeholder engagement, consultations, and workshops. ·        Provide secretariat and documentation support for project boards and working groups. ·        Monitor project deliverables, ensuring alignment with Trust objectives and reporting frameworks. ·        Support post-project evaluation, lessons learned, and continuous improvement activities. - ·        Coordinating project plans, timelines, and milestones. - ·        Tracking risks, issues, actions, and dependencies, escalating where required. - ·        Preparing progress reports, dashboards, and exception reports for senior management and committees. - ·        Supporting stakeholder engagement, consultations, and workshops. - ·        Provide secretariat and documentation support for project boards and working groups. - ·        Monitor project deliverables, ensuring alignment with Trust objectives and reporting frameworks. - ·        Support post-project evaluation, lessons learned, and continuous improvement activities. Business Administration & Executive Support - Provide proactive diary and inbox management for the Associate Director and Head of Operations. - Prepare and coordinate high-quality executive reports, business cases, and presentations for Trust Boards and Committees. - Coordinate departmental team meetings and induction of new staff. - Maintain up-to-date directories, site lists, organograms, and intranet content. Operational & People Administration - Manage records of annual leave, sickness, mandatory training, and appraisals, ensuring compliance with Trust policies. - Support recruitment processes including vacancy submissions, adverts, and interview coordination. - Maintain personnel records and support HR/Payroll compliance. Procurement & Financial Administration - Raise and track purchase requisitions (PRs), purchase orders (POs), and invoices, maintaining a PO register via SharePoint. - Support project budget monitoring, expenditure reporting, and forecasting. - Liaise with Finance and suppliers to ensure accurate financial administration. Freedom of Information (FOI) - Act as lead contact for Estates FOI requests across HPFT & HCT. - Log, allocate, and track requests ensuring statutory deadlines are met. - Maintain FOI database and liaise with stakeholders for accurate responses. Communication & Stakeholder Management - Act as a first point of contact for Estates enquiries, dealing with queries from staff, contractors, and external partners. - Build strong working relationships with senior stakeholders, project leads, and external suppliers. - Communicate diplomatically, providing accurate information and updates on Estates & Facilities projects and operations. Service Development & Improvement - Contribute to continuous improvement of administrative and project management systems, including implementation of digital filing, SharePoint, and paperless processes. - Suggest and implement improvements to governance, reporting, and project tracking systems. Health, Safety & Equality - Support departmental Health & Safety compliance, ensuring policies are up-to-date and accessible. - Act as Fire Warden for the department, ensuring induction and training for new staff on fire procedures. - Uphold Trust values on Equality, Diversity, and Inclusion in all aspects of work. ## Person Specification ### MENTAL EFFORT **Essential** - Requirement to manage competing priorities and deadlines in a fast-paced environment. ### PHYSICAL SKILLS **Essential** - Proficient computer and keyboard skills to manipulate spreadsheets, reports, and digital systems. **Desirable** - Car driver (unless prevented by disability as defined by the Equality Act 2010). ### EMOTIONAL EFFORT **Essential** - Requirement to deal with sensitive, confidential, and potentially distressing information. ### ANALYTICAL SKILLS **Essential** - Ability to solve non-routine problems and develop alternative or additional procedures. **Desirable** - Experience in data analysis and reporting to support decision-making. ### PREVIOUS EXPERIENCE **Essential** - Proven experience in business administration, governance, and project management support within a large and complex organisation. - Knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative procedures. ### COMMUNICATION SKILLS **Essential** - Ability to communicate complex information with staff internally and externally across the organisation. - Ability to handle confidential and sensitive information appropriately. ### SKILLS/KNOWLEDGE/ABILITY **Essential** - Excellent IT skills, including advanced use of Microsoft Office, SharePoint, and digital systems. ### QUALIFICATIONS/EDUCATION/TRAINING **Essential** - Knowledge of administrative and organisational policies and procedures, acquired through training and relevant experience to degree level or equivalent. **Desirable** - Additional training in project management or governance. ## Documents - [refer a friend (pdf, 160.5kb)](https://www.healthjobsuk.com/documents?ddoc=2083) - [staff benefits (pdf, 888.5kb)](https://www.healthjobsuk.com/documents?ddoc=2165) - [estates business support officer (pdf, 432.6kb)](https://www.healthjobsuk.com/documents?vdoc=10361975) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.