# Business Support Manager > NHS job listing from Job Clerk for UK Health Security Agency. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-support-manager/22e2b049-87d6-4360-acce-6b04a552f1a7 - **Markdown:** https://www.jobclerk.com/job/business-support-manager/22e2b049-87d6-4360-acce-6b04a552f1a7.md ## Summary - **Status:** Live - **Employer:** UK Health Security Agency - **Town:** Birmingham, Leeds, Liverpool, London (Canary Wharf) - **Region:** London - **Country:** United Kingdom - **Profession:** Manager and corporate - **Salary:** £33,422 to £45,353 a year - **Contract type:** Permanent - **Employment type:** Full-time, Part-time, Job share, Flexible working - **Closing date:** 2026-06-30T23:59:00.000Z - **Posted:** 2026-06-16T14:55:58.142Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/K9919-26-0186?employerCode=K9919 - **Application URL:** https://apps.trac.jobs/job-advert/8050819?FromJobsNHS=1&ShowJobAdvert= ## Job Content ### Job summary We are seeking a dynamic, Business Support Manager, preferably with Project Management experience, who is proactive and keen to work across Public Health Microbiology (PHM) to help develop and oversee the administrative functions of team requirements, support service development and horizon scanning. They will provide Business support under the line management of the Senior Programme Manager or delegated G7 or SEO member(s) of the team. They will work across UKHSA PHM including the Clinical Network Laboratories and Reference services. UKHSA PHM Laboratories are unique in having a managed network strategically placed across the country at Birmingham, Bristol, Cambridge and Manchester, that together with national centres based at Colindale and Porton and with collaborating centres at Southampton, Newcastle and Leeds, deliver a total microbiology service, providing end to end diagnostic services with specialist consultant clinical advice. This network provides the national surveillance information and evidence for controlling outbreaks, effective public health interventions and for the prevention of a wide range of infectious disease affecting the population. The network also has three food water and environmental laboratories (London, Porton and York), which perform a range of specialist microbiology tests on food, water and environmental samples to local authorities, Port Health authorities, the NHS and nationally to Food Standards Agency. ### Main duties of the job - Support the Senior Programme Manager, Senior Project Managers and SEO Business Operations Manager with the preparation of reports and presentations for UKHSA, NHS and PHM Services Programme board and other Meetings - Provide Diary support to the Programme team and organise meetings - Actively seek to identify, recommend and implement improvements - Assist with the co-ordination and completion of various PHM submissions for monthly and quarterly business returns i.e. trackers/project updates/benefits trackers and internal audits - Maintain up-to-date tactical team risk registers for Operations & CSO Group Performance and ensure there is effective two-way flow of risk related information up to the Senior Team including a tracking mechanism and escalation process - Assist to ensure that business continuity plans are in place and are regularly updated - Assist with the maintenance of the UKHSA PHM Services Health and Safety Policy and arrangements - Support for response to internal and external stakeholder inquiries/problems/team inbox, regarding PHM Services Business Operations Further duties to follow in Detailed job description and main responsibilities. ### About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers ### Details - Date posted: 16 June 2026 - Pay scheme: Other - Salary: £33,422 to £45,353 a year Per annum, pro-rata - Contract: Permanent - Working pattern: Full-time, Part-time, Job share, Flexible working - Reference number: 919-SH-302491-EXT - Job locations: Hybrid based at any core HQ, Birmingham/Leeds/Liverpool/London, E14 4PU, United Kingdom ### Job responsibilities Financial & Resource Management - Assist in the delivery of Programme business processes across PHM and the wider Science - this is a significant proportion of the job role - In conjunction with the allocated Finance Business Partner (FBP) and Deputy Director/Deputies, assist in project finance and the annual budget setting reviews coordinating various budget setting activities - Assist in budget monitoring activity of projects in liaison with the Senior Project Managers & FBP - Initiate and be responsible for any consequent remedial action on behalf of the Deputy Director, in conjunction with the allocated FBP - Assist the Senior Programme Manager and Senior Project Managers in operational oversight of the PHM Programme budgets including capital spending/staffing cost working with the FBP to identify potential overspend/underspend and any remedial action - Undertake and lead all relevant procurement activity for the Programme team in liaison with Procurement Professionals Human Resources Management - Assist the Senior Programme Manager and team to coordinate team participation in an effective training & development programme, working in liaison with L&D and Workforce colleagues - Assist in the recruitment activity for the Programme team working with the PHM Business Operations/recruitment/HR/Finance teams - Assist in the successful induction of new staff into the PHM Programme team including onboarding/organisation of new IT equipment/passes/etc Planning & Organisation - Assist and contribute to the planning of Boards & Committees for the PHM Programme Team identifying interdependencies across Programmes/functions - Assist and contribute to the development of performance & governance strategies and the development/implementation of improvement programmes in accordance with UKHSA programme - Contribute to short/medium/long-term business plans achieving quality outcomes - Working with the SEO Business Operations Manager support the PHM Senior Programme Manager and Project Managers to ensure adequate planning for key cross-Directorate meetings including preparing schedules for agendas to reflect business and programmatic priorities - Assist and support PHM projects, including working with project and programme professionals to create/maintain effective project management plans/processes - Assist in the development and implement effective records management processes relevant to programme needs and ensure they are maintained - Establish/develop/maintain office/operational systems for effective working - Contribute to the development of key performance indicators for successful assessment of individual/work areas success - Assist aspects of Research and Development activities, collating information, analysing data and reporting findings Leadership & Management - Effective line management of other administrative staff (if applicable) and management of Programme administrative functions to ensure flexibility/capacity to meet the needs of PHM - Alongside the SEO Business Operations Manager support the Senior Programme Manager/Senior Project Managers in the coordination of training/development/recruitment activity across the Ops & CSO Group Performance Programme teams - Manage staff (if applicable) undertaking appraisals/recruitment including progressing any disciplinary/capability issues - Support the development and planning around the staff survey Operational management/Governance - Assist and provide any required capital estates and facilities management support for projects within PHM including the associated reports/monitoring - Identify any potential gaps within local/team processes in terms of compliance & governance The above is only an outline of the tasks/responsibilities/outcomes required of this role. You will carry out any other duties as may reasonably be required. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria - Educated to degree level in relevant subject (e.g. Business, Finance, Economics, HR, Marketing) or equivalent level qualification or significant experience of working in a business support role - Experience of working in a team and positively contributing to a team - Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing - Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases - Good communication skills to people at all levels either on a one-to-one basis or to groups - Sound analytical skills and good judgment when providing opinion or advice to others - Good organisational skills and systematic approach to working - Knowledge of the NHS and Local Government - Strategic thinking ability to anticipate and resolve problems before they arise - An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems - Knowledge, understanding and experience of roles, responsibilities and accountabilities, controls and approval routes, appropriate to the business management aspects of the PHM Programme to ensure good governance and value for money expenditure for UKHSA - Knowledge and evidence of engaging, motivating and coaching others. To act as a role model and inspire and empower others Desirable Criteria - Basic knowledge and awareness of how to systematically identify and monitor risks & issues, planning how to mitigate/respond to those risks and issues and implementing the responses - Basic knowledge and awareness of how to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests Selection ProcessDetailsSuccess Profiles - GOV.UK This vacancy is using SuccessProfiles andwill assess your Behaviours, Strengths, Ability, Experience. Stage 1: Application &Sift You willbe requiredto complete an application form. You will be assessed onthe 12 listed EssentialCriteria in the form of: - Application form- Employer/Activity History section - 1200 wordSupporting statement This should outline how your skills, abilities, experience and knowledge provide evidence of your suitability for the role, with reference to the 12 Essential Criteria listed in this job advert. You will receive a joint score for your application form and statement. The application form is the information you would put on your CV. Please beadvisedyou will not be able to upload or email your CV. Please complete the application form in as much detail as possible. HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than1200 words. Longlisting In the event ofa large number ofapplicationswewilllonglistinto 3 piles of: - Meets all essential criteria - Meets some essential criteria - Meets no essential criteria Only those that Meets all essential criteriawillproceedto shortlisting. Shortlisting In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of: - Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing - Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases If successful at this stage, you will progress to interview. Feedback will not be provided at this stage. Stage 2:Interview You will be invited to a singleremote interview. Interview date(s) to be confirmed. Behaviours, Strengths, Ability, Experience will be tested at interview. The Behaviours being assessed are: - Managing a Quality Service Lead Behaviour - Seeing the Big Picture - Changing and Improving - Working Together - Developing Self and Others Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). Location Details This role is being offered as hybrid working based at any of our core HQs (Birmingham, Leeds, Liverpool, and London). We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs. Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Salary Information Civil Service Higher Executive Officer (HEO) HEO National: £33,422 - £40,731 HEO Outer: £35,587 - £43,244 HEO Inner: £37,749 - £45,353 Per annum, pro-rata Please be aware that the salary is based on the office location. If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. ## Job Details We are seeking a dynamic, Business Support Manager, preferably with Project Management experience, who is proactive and keen to work across Public Health Microbiology (PHM) to help develop and oversee the administrative functions of team requirements, support service development and horizon scanning. They will provide Business support under the line management of the Senior Programme Manager or delegated G7 or SEO member(s) of the team. They will work across UKHSA PHM including the Clinical Network Laboratories and Reference services. UKHSA PHM Laboratories are unique in having a managed network strategically placed across the country at Birmingham, Bristol, Cambridge and Manchester, that together with national centres based at Colindale and Porton and with collaborating centres at Southampton, Newcastle and Leeds, deliver a total microbiology service, providing end to end diagnostic services with specialist consultant clinical advice. This network provides the national surveillance information and evidence for controlling outbreaks, effective public health interventions and for the prevention of a wide range of infectious disease affecting the population. The network also has three food water and environmental laboratories (London, Porton and York), which perform a range of specialist microbiology tests on food, water and environmental samples to local authorities, Port Health authorities, the NHS and nationally to Food Standards Agency. ## Job Description Support the Senior Programme Manager, Senior Project Managers and SEO Business Operations Manager with the preparation of reports and presentations for UKHSA, NHS and PHM Services Programme board and other Meetings Provide Diary support to the Programme team and organise meetings Actively seek to identify, recommend and implement improvements Assist with the co-ordination and completion of various PHM submissions for monthly and quarterly business returns i.e. trackers/project updates/benefits trackers and internal audits Maintain up-to-date tactical team risk registers for Operations & CSO Group Performance and ensure there is effective two-way flow of risk related information up to the Senior Team including a tracking mechanism and escalation process Assist to ensure that business continuity plans are in place and are regularly updated Assist with the maintenance of the UKHSA PHM Services Health and Safety Policy and arrangements Support for response to internal and external stakeholder inquiries/problems/team inbox, regarding PHM Services Business Operations Further duties to follow in Detailed job description and main responsibilities. ## Responsibilities Financial & Resource Management Assist in the delivery of Programme business processes across PHM and the wider Science - this is a significant proportion of the job role In conjunction with the allocated Finance Business Partner (FBP) and Deputy Director/Deputies, assist in project finance and the annual budget setting reviews coordinating various budget setting activities Assist in budget monitoring activity of projects in liaison with the Senior Project Managers & FBP Initiate and be responsible for any consequent remedial action on behalf of the Deputy Director, in conjunction with the allocated FBP Assist the Senior Programme Manager and Senior Project Managers in operational oversight of the PHM Programme budgets including capital spending/staffing cost working with the FBP to identify potential overspend/underspend and any remedial action Undertake and lead all relevant procurement activity for the Programme team in liaison with Procurement Professionals Human Resources Management Assist the Senior Programme Manager and team to coordinate team participation in an effective training & development programme, working in liaison with L&D and Workforce colleagues Assist in the recruitment activity for the Programme team working with the PHM Business Operations/recruitment/HR/Finance teams Assist in the successful induction of new staff into the PHM Programme team including onboarding/organisation of new IT equipment/passes/etc Planning & Organisation Assist and contribute to the planning of Boards & Committees for the PHM Programme Team identifying interdependencies across Programmes/functions Assist and contribute to the development of performance & governance strategies and the development/implementation of improvement programmes in accordance with UKHSA programme Contribute to short/medium/long-term business plans achieving quality outcomes Working with the SEO Business Operations Manager support the PHM Senior Programme Manager and Project Managers to ensure adequate planning for key cross-Directorate meetings including preparing schedules for agendas to reflect business and programmatic priorities Assist and support PHM projects, including working with project and programme professionals to create/maintain effective project management plans/processes Assist in the development and implement effective records management processes relevant to programme needs and ensure they are maintained Establish/develop/maintain office/operational systems for effective working Contribute to the development of key performance indicators for successful assessment of individual/work areas success Assist aspects of Research and Development activities, collating information, analysing data and reporting findings Leadership & Management Effective line management of other administrative staff (if applicable) and management of Programme administrative functions to ensure flexibility/capacity to meet the needs of PHM Alongside the SEO Business Operations Manager support the Senior Programme Manager/Senior Project Managers in the coordination of training/development/recruitment activity across the Ops & CSO Group Performance Programme teams Manage staff (if applicable) undertaking appraisals/recruitment including progressing any disciplinary/capability issues Support the development and planning around the staff survey Operational management/Governance Assist and provide any required capital estates and facilities management support for projects within PHM including the associated reports/monitoring Identify any potential gaps within local/team processes in terms of compliance & governance The above is only an outline of the tasks/responsibilities/outcomes required of this role. You will carry out any other duties as may reasonably be required. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria Educated to degree level in relevant subject (e.g. Business, Finance, Economics, HR, Marketing) or equivalent level qualification or significant experience of working in a business support role Experience of working in a team and positively contributing to a team Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases Good communication skills to people at all levels either on a one-to-one basis or to groups Sound analytical skills and good judgment when providing opinion or advice to others Good organisational skills and systematic approach to working Knowledge of the NHS and Local Government Strategic thinking ability to anticipate and resolve problems before they arise An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems Knowledge, understanding and experience of roles, responsibilities and accountabilities, controls and approval routes, appropriate to the business management aspects of the PHM Programme to ensure good governance and value for money expenditure for UKHSA Knowledge and evidence of engaging, motivating and coaching others. To act as a role model and inspire and empower others Desirable Criteria Basic knowledge and awareness of how to systematically identify and monitor risks & issues, planning how to mitigate/respond to those risks and issues and implementing the responses Basic knowledge and awareness of how to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests Selection ProcessDetailsSuccess Profiles - GOV.UK This vacancy is using SuccessProfiles andwill assess your Behaviours, Strengths, Ability, Experience. Stage 1: Application &Sift You willbe requiredto complete an application form. You will be assessed onthe 12 listed EssentialCriteria in the form of: Application form- Employer/Activity History section 1200 wordSupporting statement This should outline how your skills, abilities, experience and knowledge provide evidence of your suitability for the role, with reference to the 12 Essential Criteria listed in this job advert. You will receive a joint score for your application form and statement. The application form is the information you would put on your CV. Please beadvisedyou will not be able to upload or email your CV. Please complete the application form in as much detail as possible. HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than1200 words. Longlisting In the event ofa large number ofapplicationswewilllonglistinto 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria Only those that Meets all essential criteriawillproceedto shortlisting. Shortlisting In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of: Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases If successful at this stage, you will progress to interview. Feedback will not be provided at this stage. Stage 2:Interview You will be invited to a singleremote interview. Interview date(s) to be confirmed. Behaviours, Strengths, Ability, Experience will be tested at interview. The Behaviours being assessed are: Managing a Quality Service Lead Behaviour Seeing the Big Picture Changing and Improving Working Together Developing Self and Others Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). Location Details This role is being offered as hybrid working based at any of our core HQs (Birmingham, Leeds, Liverpool, and London). We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs. Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Salary Information Civil Service Higher Executive Officer (HEO) HEO National: £33,422 - £40,731 HEO Outer: £35,587 - £43,244 HEO Inner: £37,749 - £45,353 Per annum, pro-rata Please be aware that the salary is based on the office location. If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. ## Person Specification ### Behaviours **Essential** - Seeing the Big Picture - Changing and Improving - Working Together - Developing Self and Others - Managing a Quality Service - Lead Behaviour ### Application Form and Supporting Statement **Essential** - Application Form and Supporting Statement ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.