Business Support Administrator

Job summary

This is an exciting opportunity for a Business Support Administrator to join the Planned Care & Community Outpatients Team. The post holder will provide efficient clerical and administrative support to teams, ensuring processes run smoothly.The role requires excellent organisational and communication skills, with responsibility for managing workloads independently, acting as a point of contact for the service. To contribute to continuous improvement of administrative processes across the services, working autonomously and collaboratively to support the delivery of high quality services.

Main duties of the job

Provide efficient clerical and administrative support to multidisciplinary teams as part of a cluster wide integrated administrative service.Act as the first point of contact for the service, handling telephone, email and face to face enquiries professionally and confidentially.Manage and prioritise own workload, working independently within agreed procedures and Trust policies.

Undertake administrative tasks including managing patient appointments, referrals, waiting lists and correspondence.

Maintain accurate electronic and paper records in line with information governance and GDPR requirements.

Support the coordination of clinics, meetings and service activity, including diary management and minute taking.

Use Trust IT systems and Microsoft Office applications to produce reports, letters and spreadsheets.

Work flexibly as part of the administrative team, providing cover and supporting service objectives as required.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence