# Business Support Administrator > NHS job listing from Job Clerk for Sheffield Health and Social Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-support-administrator/9110ad5b-1df6-4d7d-8e12-bb07d20f3126 - **Markdown:** https://www.jobclerk.com/job/business-support-administrator/9110ad5b-1df6-4d7d-8e12-bb07d20f3126.md ## Summary - **Status:** Archived / closed - **Employer:** Sheffield Health and Social Care NHS Foundation Trust - **Town:** Sheffield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** Dependent on Experience - **Contract type:** Permanent - **Employment type:** Part time, Flexible working, Home or remote working, 33.75 hours per week (Hours spread across Monday to Friday work week) - **Closing date:** 2025-04-30T23:59:00.000Z - **Posted:** 2025-04-16T10:30:47.849Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Health_Social_Care_NHS_Foundation_Trust/Mental_Health/Mental_Health-v7134679 - **Application URL:** https://apps.trac.jobs/job-advert/7134679?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.shsc.nhs.uk ## Job Content ### Job overview Following the retirement of a staff member, we have an exciting opportunity for an experienced and enthusiastic person to join us to provide an efficient administrative service to the Clinical Governance and Risk Team and Complaints Team. Supporting the Clinical Governance Officer, Patient Safety Investigators, Patient Safety Specialist, Complaints Officer and Head of Complaints and process within their service. ### Main duties of the job - Provide comprehensive and effective administrative support and office support systems for the Clinical Governance and Risk Team and Complaints Team - Act as first point of contact for the team with queries from clients, carers, clinical and managerial staff and members of the public with due regard to confidentiality, sensitivity and respect. - Arrange appointments for Learning Responses and Complaints Meetings liaising with a variety of professionals, service users and other agencies - Dealing with incoming telephone calls and taking messages where appropriate. This will sometimes involve dealing with urgent criteria, challenging situations and/or potentially distressing information. - Setting up, preparing agendas, attending and minuting meetings that are relevant to both the service and role. Ensuring that the minutes to meetings and any follow up actions are completed and distributed in a timely manner. - Liaising with patients, carers, GP’s, voluntary agencies and a wide range of medical, nursing and other staff within Sheffield Health and Social Care Trust and other external organisations. ### Detailed job description and main responsibilities This is not an exhaustive list of duties and responsibilities, please see full job description and person specification. If you wish to know more get in touch! ## Job Details Following the retirement of a staff member, we have an exciting opportunity for an experienced and enthusiastic person to join us to provide an efficient administrative service to the Clinical Governance and Risk Team and Complaints Team. Supporting the Clinical Governance Officer, Patient Safety Investigators, Patient Safety Specialist, Complaints Officer and Head of Complaints and process within their service. ## Responsibilities This is not an exhaustive list of duties and responsibilities, please see full job description and person specification. If you wish to know more get in touch! ## Person Specification ### Knowledge **Essential** - - Effective verbal and written communication skills, including the ability to communicate appropriately with different departments, agencies and individuals - - Ability to problem solve and seek advice where appropriate - - Ability to work with potentially distressing information ### Experience **Essential** - - Experience of using Microsoft Office packages including Outlook, Word, Excel and PowerPoint. - - Experience in working with IT systems - - Significant relevant experience in an administrative role **Desirable** - - Experience in NHS or similar role ### Qualifications **Essential** - - GCSE Maths and English Grade A-C or equivalent - - Business Administration Qualification Level 3 ## Documents - [job description & person specification (pdf, 664.3kb)](https://www.healthjobsuk.com/documents?vdoc=9361679) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.