# Business Operations Manager > NHS job listing from Job Clerk for Central London Community Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-operations-manager/93711c3c-d360-4428-9e60-4d8a3589551c - **Markdown:** https://www.jobclerk.com/job/business-operations-manager/93711c3c-d360-4428-9e60-4d8a3589551c.md ## Summary - **Status:** Live - **Employer:** Central London Community Healthcare NHS Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £58,133 - £65,261 per annum, inclusive of HCAS - **Contract type:** Fixed term: 12 months (15/10/2027) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-05T23:59:00.000Z - **Posted:** 2026-07-21T23:02:38.392Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Central_London_Community_Healthcare_NHS_Trust/Business_Operations_Manager/Business_Operations_Manager-v8144593 - **Application URL:** https://apps.trac.jobs/job-advert/8144593?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.clch.nhs.uk ## Job Content ### Job overview North West London Procurement Services (NWL PS), part of Central London Community Healthcare NHS Trust, provides procurement and supply chain management services to organisations across North West London. The Business Operations Manager will support the Managing Director in delivering high-quality, efficient and effective services across the organisation. The post holder will build and maintain effective working relationships with a wide range of internal and external stakeholders and contribute to a collaborative, inclusive and customer-focused culture. Working both independently and as part of a multidisciplinary team, the post holder will support business management, risk management, corporate governance and service development activities that contribute to the continued growth and success of NWL Procurement Services. The Business Operations Manager will help identify and implement solutions that support service delivery and respond to operational challenges. They will assist the Managing Director in achieving organisational priorities and performance objectives through effective planning, problem-solving, communication and stakeholder engagement. The role requires strong organisational awareness, sound judgement and the ability to work across complex systems to support continuous improvement and high-quality outcomes. ### Main duties of the job - Provide  high-quality management and business support to the Managing Director. - Support the development and delivery of strategic business initiatives that align with organisational priorities and system-wide objectives. - Line manage graduate team members, promoting a culture of learning, inclusion and professional development to build capability and support career growth. - Lead communications and stakeholder engagement activity for the service, ensuring clear, consistent and effective messaging. - Lead on and contribute to key organisational initiatives by developing practical solutions, identifying and managing risks, and supporting effective decision-making and escalation where appropriate. - Coordinate and manage complex meeting schedules and governance arrangements, including support for senior leadership meetings, the Shared Services Board and other key forums led by the Managing Director. - Manage business, administrative and strategic projects across the division, working collaboratively with colleagues and stakeholders to deliver agreed outcomes. ### Detailed job description and main responsibilities Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment. ## Person Specification ### Other **Essential** - Empowered and enabled to deliver. - Makes decisions and has a clear reason for the decisions made. - Consistently demonstrates role model behaviour, promoting an inclusive and respectful workplace culture. - Upholds the highest standards of integrity and professionalism in all interactions. - Pragmatic approach to dealing with complex and difficult situations. ### Experience **Essential** - Management/leadership experience. - Demonstrated experience of working closely and liaising with very Senior managers including taking appropriate follow up action as required. - Experience of handling highly confidential and sensitive information. - Experience and understanding of proven implementation of project management methodologies. - Proven track record of developing/implementing record management systems and policies, procedures and processes in a business management capacity. - Experience of drafting briefing papers for senior level meetings, agenda building and providing structure to internal meetings and external meetings. - Demonstrable experience of monitoring budgets and business planning processes. **Desirable** - NHS administrative experience. - Previous Business Management experience at a senior level. - Experience of managing or monitoring budgets. ### Skills and Knowledge **Essential** - Recognises how contextual factors influence communication, adjusts messaging to suit the audience and manages expectations effectively engaging colleagues at all levels, including from external organisations. - Excellent administrative and organisational skills and the ability to set up office systems and monitor, review and implement changes to existing working practices. - Extensive experience of co-ordinating meetings, including collating agendas and action lists, following up on these as necessary. - Ability to manage conflicting demands and prioritise workload. - Demonstrates the ability to establish and nurture productive relationships across a wide spectrum of internal and external stakeholders. - Exhibits strong motivational capabilities to inspire cross-functional collaboration and drive service enhancements, particularly in environments where change may be met with resistance. ### Education/Qualifications **Essential** - Educated to degree level or equivalent level combination of diploma level education, short courses / training / experience. **Desirable** - Prince 2 Qualification or equivalent - Certificate in management or equivalent ## Documents - [clch trust values (pdf, 893.7kb)](https://www.healthjobsuk.com/documents?vdoc=10444053) - [functional requirements (pdf, 439.8kb)](https://www.healthjobsuk.com/documents?vdoc=10444052) - [business operations manager (pdf, 172.5kb)](https://www.healthjobsuk.com/documents?vdoc=10443793) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.