# Business and Performance Manager > NHS job listing from Job Clerk for Hertfordshire Community NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/business-and-performance-manager/6eaa3960-b4f8-4db3-9678-52eb63008e39 - **Markdown:** https://www.jobclerk.com/job/business-and-performance-manager/6eaa3960-b4f8-4db3-9678-52eb63008e39.md ## Summary - **Status:** Live - **Employer:** Hertfordshire Community NHS Trust - **Location:** Howard Court (Head Office) - **Workplace type:** onsite - **Profession:** Manager - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum, inclusive of fringe HCAS rate - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-10-14T22:59:00.000Z - **Posted:** 2026-10-01T12:40:54.803Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Welwyn_Garden_City/Hertfordshire_Community_NHS_Trust/Business_Performance/Business_Performance-v8311218 - **Application URL:** https://apps.trac.jobs/job-advert/8311218?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hct.nhs.uk ## Job Content ### Job overview Turn insight into action and help shape the future of community healthcare. Hertfordshire Community NHS Trust is seeking an accomplished and forward-thinking Business & Performance Manager to join our Business Information, Performance & Contracts team. In this newly created role, you will help strengthen operational assurance, support service improvement and give leaders the insight they need to make confident decisions for patients and communities. You will bring curiosity, sound judgement and the confidence to connect people, information and priorities. With a pioneering mindset, you will see the story behind the data and turn insight into practical action. You will also build trusted relationships, actively including and empowering others and treating everyone with fairness, respect and dignity. In return, you will join a caring, inclusive and ambitious Trust where your expertise will be valued and visible from day one. You will have the opportunity to shape a new post, contribute to pioneering service developments and work with experienced colleagues committed to personalised, effective and high-quality community care. The successful candidate for this position would be expected to be in the office 2 days a week on average. If you are ready to use your expertise to create better conversations, stronger decisions and meaningful improvement, we would love to hear from you. ### Main duties of the job The role will provide high-level business and performance support across the Trust, bringing together insight, governance and practical action to strengthen operational delivery. Working with service leaders, analysts and partners, you will coordinate assurance activity, identify emerging risks and opportunities, and ensure complex information is translated into clear priorities and decisions. - Lead the preparation and coordination of operational assurance activity, ensuring leaders receive accurate, timely and meaningful information. - Work in partnership with operational teams and analytical colleagues to improve performance, governance and service planning. - Support priority programmes and service developments, using evidence to track progress, resolve issues and maintain momentum. - Interpret complex data, test its reliability and present a clear, balanced narrative for senior audiences. - Build trusted relationships across organisational boundaries and communicate with confidence, diplomacy and credibility. - Manage competing priorities with autonomy, sound judgement, resilience and close attention to detail. - Bring strong business management, analytical and problem-solving skills, alongside a commitment to Caring, Pioneering and Inclusive ways of working. *Proposed interview date: 29th October 2026* ### Detailed job description and main responsibilities Responsibilities/Accountabilities: - Arrange and administer monthly Operational Assurance and Support meetings, ensuring all necessary information is collated for effective governance, and that appropriate information and escalations are shared with the Executive Assurance and Support meetings. - Support operations with general business management requirements, acting as a key contact for business processes. - Lead and support priority service areas, including Hospital at Home and other identified initiatives. - Collaborate closely with the Operational Business Partner – Data Analyst (Band 7) to ensure integrated business and performance management. - Communicate and interact with a wide range of stakeholders, including senior managers, service leads, and external partners. - Manage the administration and coordination of business information to support decision-making. - Accountable for the accuracy and timeliness of information provided for governance and operational meetings. - Participate in policy/service development and improvement activities as required. - May hold delegated responsibility for budgets or resources, depending on service needs. - Ensure high standards of patient/customer care in all business management activities. - Operate with a degree of autonomy, under the management of the Head of Business Information and Performance. - Maintain resilience and professionalism in a role that may require high levels of mental and emotional effort, including dealing with unpredictable situations and occasionally distressing or demanding elements - Undertake regular audits on data to ensure that reports are accurate HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so. ## Person Specification ### Experience **Essential** - Proven experience in performance reporting, governance, and business planning within healthcare or similar complex environments. - Advanced proficiency in Microsoft Excel - Ability to interpret and present complex data clearly to varied audiences. - Strong organisational, communication, and problem-solving skills - Ability to work collaboratively and build effective relationships with colleagues and stakeholders - Regularly responsible for providing training in own discipline - Understanding of NHS performance frameworks, governance standards, and contractual requirements - Familiarity with health service reforms and operational performance standards - Experience with capacity and demand modelling - Knowledge of statistical process control and benchmarking frameworks - Ability to lead and develop change initiatives - Resilience and professionalism in handling demanding or unpredictable situations - Commitment to the Trust’s values: Caring, Pioneering and Inclusive **Desirable** - knowledge of Power BI and SQL desirable ### Qualifications **Essential** - Relevant qualifications and previous experience in business management, performance management, or a related field. ## Documents - [hct benefits (pdf, 588.9kb)](https://www.healthjobsuk.com/documents?edoc=2511) - [recruitment guide for candidates (pdf, 303.1kb)](https://www.healthjobsuk.com/documents?ddoc=2407) - [business and performance manager jd (pdf, 515.3kb)](https://www.healthjobsuk.com/documents?vdoc=10646409) - [job description supplementary information (pdf, 384.4kb)](https://www.healthjobsuk.com/documents?edoc=2599) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.