# Booking clerk > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/booking-clerk/b9ec13cb-8412-4298-a346-c0d1286c2423 - **Markdown:** https://www.jobclerk.com/job/booking-clerk/b9ec13cb-8412-4298-a346-c0d1286c2423.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Location:** Llandudno General Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 Per annum Pro rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (2 days per week) - **Closing date:** 2026-09-17T22:59:00.000Z - **Posted:** 2026-09-03T13:24:07.701Z - **Source information URL:** https://www.healthjobsuk.com/job/Llandudno/Betsi_Cadwaladr_University_Health_Board/Rheumatology/Rheumatology-v8261261 - **Application URL:** https://apps.trac.jobs/job-advert/8261261?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview The ability to speak Welsh is essential for this post Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics. The person will be required to provide support to the medical secretaries, with chasing investigations, filing, tracking notes and typing patient letters. Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets. Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service. To be part of a cohesive and integrated admin function to the service ### Main duties of the job - Provide ‘first point of access’ administration for all referrals into the PMRC. Act as first point of contact for all enquiries and referrals into the Trust. Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner. Manage own work load with minimum supervision. Staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies. They will use their own initiative when dealing with problems to assess when escalation is required. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved. Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary ### Detailed job description and main responsibilities You will find the full job description and person specification by clicking "apply now" on this post ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are essential ## Person Specification ### Skills **Essential** - Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff - Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies **Desirable** - Competent in the use of Microsoft office ### Knowledge **Essential** - Familiarity with waiting list administrative procedures and policy issues - Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields ### Experience **Essential** - Experience of working in an acute hospital/GP practice or Call Centre environment - Experience dealing with the general public **Desirable** - Experience of working directly with clinical/consultant staff ### Qualifications **Essential** - Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent **Desirable** - Understanding of basic Medical Terminology ### Other requirements **Essential** - Ability to speak Welsh ## Documents - [jdsd (pdf, 664.5kb)](https://www.healthjobsuk.com/documents?vdoc=10575139) - [psmp (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10575140) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [oh form - ig ffurflen (docx, 102.2kb)](https://www.healthjobsuk.com/documents?vdoc=10587099) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.