# Booking Clerk > NHS job listing from Job Clerk for Tameside and Glossop Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/booking-clerk/410ca5da-93f7-4555-a318-04e92d52fe9f - **Markdown:** https://www.jobclerk.com/job/booking-clerk/410ca5da-93f7-4555-a318-04e92d52fe9f.md ## Summary - **Status:** Live - **Employer:** Tameside and Glossop Integrated Care NHS Foundation Trust - **Location:** Tameside General Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 2 - **Salary:** £24,169 Pro-rata per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-29T08:00:00.000Z - **Posted:** 2026-10-15T11:51:17.333Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Tameside/Tameside_Glossop_Integrated_Care_NHS_Foundation_Trust/Administration/Administration-v8370236 - **Application URL:** https://apps.trac.jobs/job-advert/8370236?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.tamesidehospital.nhs.uk ## Job Content ### Job overview ### Booking Clerk - Band 2 - Permanent 1 x 37.5 hours per week We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust. The Central Booking Office Clerk post will currently require cover of shifts between 8.30am and 6pm Monday to Friday, booking and scheduling within the department, and supporting the service as part of the call centre rota. The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems. We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received. ### Main duties of the job Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times. The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets. ### Detailed job description and main responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. ## Person Specification ### Experience **Essential** - Experience of dealing with members of the public - Previous experience in a high-level customer service environment - Experience of working within an environment where telephony standards are agreed and delivered to a high standard. - Working as part of a team **Desirable** - Previous experience of booking appointments - NHS Background. ### Qualifications **Essential** - Maths and English GCSE level or equivalent / Equivalent experience **Desirable** - ECDL/NVQ Administration ### SKILLS & KNOWLEDGE **Essential** - Accuracy & Attention to Detail - Excellent communication skills (written, verbal & telephone) - Excellent telephone manner & interpersonal skills/customer service skills - Appreciate the needs of patients, carers, and healthcare staff. - Able to react to unpredictable issues; re-prioritising own workload. - Excellent IT skills for regular use of computer systems/IT Skills - Understanding of Confidentiality. - Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities **Desirable** - Competent in the use of Microsoft Office. - Competent use of the Patient Administration System or similar. - Knowledge of E-Referrals. - Knowledge of Patient Administration Systems. - Knowledge of RTT (referral to treatment) targets ## Documents - [hospital site map (jpg, 160.9kb)](https://www.healthjobsuk.com/documents?edoc=2829) - [hospital floor plan (pdf, 50.9kb)](https://www.healthjobsuk.com/documents?edoc=1204) - [job description and person specification (pdf, 864.5kb)](https://www.healthjobsuk.com/documents?vdoc=10697831) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.