# Booking Clerk - Patient Access Centre

> NHS job listing from Job Clerk for Torbay and South Devon NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/booking-clerk-patient-access-centre/83877f5e-38d0-4ba5-a9df-e10dc03874c5
- **Markdown:** https://www.jobclerk.com/job/booking-clerk-patient-access-centre/83877f5e-38d0-4ba5-a9df-e10dc03874c5.md

## Summary

- **Status:** Live
- **Employer:** Torbay and South Devon NHS Foundation Trust
- **Location:** Torbay Hospital
- **Workplace type:** hybrid
- **Profession:** Appointments administrator
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Part time, Home or remote working, 30 hours per week (Agile working optional once fully trained)
- **Closing date:** 2026-09-11T22:59:00.000Z
- **Posted:** 2026-08-28T08:50:52.672Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Devon/Torquay/Torbay_South_Devon_NHS_Foundation_Trust/Patient_Access_Centre/Patient_Access_Centre-v8142450
- **Application URL:** https://apps.trac.jobs/job-advert/8142450?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.torbayandsouthdevon.nhs.uk

## Job Content

### Job overview

### Booking Clerk/Receptionist - Patient Access Centre

Permanent

An opportunity has arisen to join the Trust’s outpatient appointments team working within the Patient Access Centre.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.

### Main duties of the job

- Handling inbound and outbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing work queues and wait times
- Processing new referrals from external and internal sources
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times

### Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Knowledge and Experience

**Essential**

- Experience in a customer service role
- Experience in an administration/clerical role
- Experience in a healthcare/hospital setting
- Experience of working with computers
- Experience working with Microsoft packages

**Desirable**

- Previous NHS experience
- Knowledge of Referral to Treatment Targets (RTT)

### Qualifications and Training

**Essential**

- Minimum of 4 x GCSE Grade A-C (including English) or equivalent

**Desirable**

- Knowledge of Hospital IT Systems
- Customer Service Qualification

## Documents

- [patient access centre booking clerk jd ps (pdf, 440.6kb)](https://www.healthjobsuk.com/documents?vdoc=10441307)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.