# Booking & Scheduling Clerk

> NHS job listing from Job Clerk for Northern Care Alliance NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/booking-and-scheduling-clerk/b3a86157-4b66-417f-accb-1714dddf3895
- **Markdown:** https://www.jobclerk.com/job/booking-and-scheduling-clerk/b3a86157-4b66-417f-accb-1714dddf3895.md

## Summary

- **Status:** Live
- **Employer:** Northern Care Alliance NHS Foundation Trust
- **Location:** Mayo Building, Salford Royal
- **Workplace type:** onsite
- **Profession:** Appointments administrator
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pro rata, per annum
- **Contract type:** Permanent
- **Employment type:** Full time, Flexible working, Compressed hours, 37.5 hours per week (the department is open between 8am and 6pm Mon - Fri and covers a range of shifts)
- **Closing date:** 2026-09-10T22:59:00.000Z
- **Posted:** 2026-09-03T06:31:49.135Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Rochdale/Northern_Care_Alliance_NHS_Foundation_Trust/Booking_Scheduling/Booking_Scheduling-v8258097
- **Application URL:** https://apps.trac.jobs/job-advert/8258097?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.northerncarealliance.nhs.uk

## Job Content

### Job overview

An exciting opportunity has opened up to join our team.

With demand on our services at an all time high the role our department provides has never been more critical.

Team Members are required to work on a rota system to cover

8.00am – 6.00pm Monday – Friday

We will give you:

- The chance to make a difference to people in our local communities
- A mix of both office and home-working on a rota basis once training completed
- A range of Monday to Friday shifts
- Career development opportunities

### Main duties of the job

As a Booking Clerk your main duties will cover:

- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI’s

To do this we need you to:

- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed

### Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

## Person Specification

### Skills

**Essential**

- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations

### Knowledge

**Essential**

- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection

### Experience

**Essential**

- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures

**Desirable**

- Booking & Scheduling/Theatre Scheduling background

### Qualifications

**Essential**

- Numeracy & Literacy (A-C)

**Desirable**

- Customer care NVQ level 2 or equivalent experience
- ECDL

## Documents

- [functional req (pdf, 120.7kb)](https://www.healthjobsuk.com/documents?vdoc=10571452)
- [job description (pdf, 304.6kb)](https://www.healthjobsuk.com/documents?vdoc=10571451)
- [candidate information pack (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=3016)
- [sponsorship & visa information (pdf, 106.0kb)](https://www.healthjobsuk.com/documents?edoc=2708)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.