# Booking Administrator > NHS job listing from Job Clerk for Imperial College Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/booking-administrator/1775ec67-d4ab-403d-86e3-a67d0c8c83d8 - **Markdown:** https://www.jobclerk.com/job/booking-administrator/1775ec67-d4ab-403d-86e3-a67d0c8c83d8.md ## Summary - **Status:** Archived / closed - **Employer:** Imperial College Healthcare NHS Trust - **Location:** Charing Cross Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 pa inclusive - **Contract type:** 12 months (Fixed term: 12 months) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-21T22:59:00.000Z - **Posted:** 2026-09-14T15:30:56.629Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Imperial_College_Healthcare_NHS_Trust/Administration/Administration-v8294961 - **Employer website:** https://www.imperial.nhs.uk ## Job Content ### Job overview We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but highly supportive department. The post holders will be the first point of contact for patients awaiting diagnostics and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for handling a high volume of calls from our service users, so an excellent telephone manner is essential. The ability to organise, manage, and take responsibility for your own workload is integral to being successful in this role. You will need to be organised, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring, and kind nature is essential as part of our Imperial values, delivering the best in patient experience. The ability to communicate effectively at all levels and with a variety of stakeholders is imperative for this role. Candidates must also be able to multi‑task, and good problem‑solving skills are essential. Ideally, you will have a good understanding of RTT (Referral to Treatment) performance targets, DMO1 (Diagnostics Waiting Times and Activity) management, and the hospital environment; however, this is not essential if you can demonstrate the other required skills. The department operates between 8am and 6:30pm, Monday to Friday, and successful candidates will be required to work on a shift basis. ### Main duties of the job - Welcome and assist all patients, families and visitors warmly, creating a calm and reassuring first point of contact for people from diverse cultural, linguistic and social backgrounds. - Provide clear, compassionate information and reassurance, recognising that many patients may be anxious, distressed, or attending hospital at a vulnerable point in their lives. - Adapt communication to meet differing needs (e.g. limited English, sensory impairments, cognitive or accessibility needs), using interpreters or other support where appropriate. - Treat every patient with dignity, respect and sensitivity, ensuring everyone feels valued, included and supported. - Handle enquiries and concerns professionally and empathetically, escalating promptly when necessary. - Support patients in practical ways, including completing forms, accessing information, updating if clinics are running late and providing clear directions or way finding support. - Respond courteously and promptly to telephone and email enquiries, ensuring consistent, high-quality service. - Maintain confidentiality and adhere to data protection standards in all interactions and record-keeping. ### Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Outstanding interpersonal and customer service skills – warm, calm, welcoming and able to put people at ease. - Strong communication skills – clear, professional, patient, and able to adapt style to meet the needs of different individuals. - Strong digital fluency – confident and efficient digital user, with strong keyboard skills, able to work accurately and independently across multiple systems simultaneously, knowing how to prioritise, validate and reconcile information across different systems (e.g. electronic patient record systems, booking systems, Outlook, Word, Excel, Teams); able to learn and adapt to new systems quickly. - Accuracy, including numeric accuracy, and attention to detail, especially when entering patient information and managing appointments. **Desirable** - Ability to communicate in more than one language commonly spoken in north-west London. ### Education **Essential** - Educated to A-level standard (Level 3) or able to demonstrate equivalent* knowledge, skills and experience gained through work or structured learning - Good general standard of education, including English and Maths, or ability to evidence these skills through experience. **Desirable** - Customer service training or similar non-clinical qualification. ### Experience **Essential** - Experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role). - Experience of working in a busy environment with competing demands. **Desirable** - Experience working with people from diverse cultural, social and linguistic backgrounds - Experience of working within a healthcare service. - Experience of using electronic patient record databases and dictation systems. ## Documents - [job description (pdf, 327.4kb)](https://www.healthjobsuk.com/documents?vdoc=10613551) - [our strategy 2023-25 (pdf, 230.4kb)](https://www.healthjobsuk.com/documents?edoc=427) - [functional requirements (pdf, 472.6kb)](https://www.healthjobsuk.com/documents?vdoc=10613552) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.