# Bank Switchboard Operator (Bronglais) > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-switchboard-operator-bronglais/a421dedc-0053-462e-9ccb-2e6f0c70c919 - **Markdown:** https://www.jobclerk.com/job/bank-switchboard-operator-bronglais/a421dedc-0053-462e-9ccb-2e6f0c70c919.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Location:** Bronglais Hospital - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 pro rata - **Contract type:** Bank - as and when required - **Employment type:** Flexible working - Bank - as and when required - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-15T13:32:14.072Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Aberystwyth/Hywel_Dda_University_Health_Board/Digital_Services/Digital_Services-v8360087 - **Application URL:** https://apps.trac.jobs/job-advert/8360087?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview A Switchboard Operator at Hywel Dda University Health Board, provides a vital front-line telecommunications service for hospitals, staff, patients, visitors, emergency services, and the public. The role supports the safe and efficient operation of NHS services 24 hours a day. The post is much more than answering phones. It is a critical operational role that helps coordinate communication across hospital sites, supports emergency responses, and ensures patients, staff, and the public can quickly access the right services. This fast-paced and rewarding role requires excellent communication skills, a welcoming approach and the confidence to use your initiative when handling a wide range of enquiries, transferring calls and escalating issues appropriately. If you thrive on helping people, enjoy problem-solving and take pride in providing outstanding customer service, this is a fantastic opportunity to make a real difference every day. As a Bank Switchboard Operator, you would work on a flexible, temporary basis to cover annual leave, sickness absence, and periods of increased service demand, helping to ensure the continuity of communications across the organisation. ### Main duties of the job Main duties of the job will include: - Operating the switchboard system and manage high volumes of telephone calls. - Direct calls accurately and courteously to the appropriate departments, staff, or services. - Provide information and assistance to patients, visitors, staff, and external agencies. - Respond promptly to emergency and major incident procedures, activating on-call and bleep systems when required. - Maintain accurate records of calls, messages, and contact information. - Monitor and use communication systems including telephones, pagers, radios, and emergency alert systems. - Ensure confidentiality and comply with data protection and information governance requirements. - Deliver excellent customer service at all times, remaining calm and professional under pressure ### Detailed job description and main responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 04/11/2026 ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Other **Essential** - Ability to work flexibly and to cope with an unpredictable workload. - Able to work unsocial hours. - A willingness to learn Welsh **Desirable** - Welsh Speaker (Level 1) ### Experience **Essential** - Switchboard / Call Centre experience. - Experience of working in patient / customer facing role. **Desirable** - Experience of working in a busy, demanding environment with competing priorities. - Experience of working in an NHS environment. - Knowledge of basic medical terminologies ### Qualifications and Knowledge **Essential** - Educated to NVQ Level 3 or equivalent relevant experience - Working knowledge of computerised systems and the ability to use IT packages (e.g. Microsoft Office or equivalent). **Desirable** - Educated to NVQ Level 4. ## Documents - [oh form (pdf, 232.7kb)](https://www.healthjobsuk.com/documents?vdoc=10686554) - [jdps - english (pdf, 287.3kb)](https://www.healthjobsuk.com/documents?vdoc=10686553) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.