# Bank Receptionist > NHS job listing from Job Clerk for Moya Cole Hospice. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-receptionist/3d4615e5-2a69-43b2-a6f1-c3870967dcd3 - **Markdown:** https://www.jobclerk.com/job/bank-receptionist/3d4615e5-2a69-43b2-a6f1-c3870967dcd3.md ## Summary - **Status:** Live - **Employer:** Moya Cole Hospice - **Location:** Moya Cole Hospice; Moya Cole Hospice - **Workplace type:** onsite - **Profession:** Receptionist - **Salary:** £12.96 - **Contract type:** Bank - **Employment type:** Flexible working - **Closing date:** 2026-10-23T22:59:59.999Z - **Posted:** 2026-10-09T10:54:19.590Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B0256-26-0033 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/B0256-26-0033/pre-application-questions-pause?referrer=jobadvert&ref=B0256-26-0033 - **Employer website:** https://moyacole.org.uk/about-us/moya-cole-hospice/ ## Job Content ### Job summary Were looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors. As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice. ### Main duties of the job The ideal person for the role will: - Provide a warm, professional welcome to all hospice visitors. - Liaise with third-party providers (e.g., funeral directors) for patient services. - Manage telephone calls, messages, and direct visitors appropriately. - Handle incoming/outgoing post and deliveries. - Provide administrative support to clinical and office teams. - Work with volunteers and colleagues to maintain reception cover. - Share information on services and retail products, including taking payments. ### About us At Moya Cole Hospice, theres one thing that motivates us and thats providing excellent care and support to those living with or affected by life-limiting Illnesses. Were continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. Youll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference. ### Details - Date posted: 09 October 2026 - Pay scheme: Other - Salary: £12.96 an hour Band 2 competency framework - Contract: Bank - Working pattern: Flexible working - Reference number: B0256-26-0033 - Job locations: Moya Cole Hospice, 2 Hardy Field Lane, Heald Green, Cheadle, Cheshire, SK8 3SZ, United Kingdom, Moya Cole Hospice, Meadowsweet Lane, Worsley, MANCHESTER, M28 0AB, United Kingdom ### Job responsibilities Responsibilities - Provide a warm and professional welcome to all those arriving at the hospice - Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone. - Ensure all those entering the hospice are authorised and security procedures are followed - Work closely with the nursing team to coordinate patient arrivals - Communicate with all departments regarding visitor arrivals - Liaise with third party providers to coordinate patient services e.g. funeral directors - Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location - Assist in an emergency situation following directions from the Nurse in Charge - Handle incoming and outgoing post and deliveries efficiently - Offer administrative support to clinical and office teams - Coordinate with volunteers and colleagues to ensure consistent reception cover - Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR - Provide information on services and retail products and take payments - Contribute to process improvements to reception processes or visitor experience - Remain calm and composed in emotionally sensitive situations - Ensure our values are followed at all times ## Person Specification ### Experience **Essential** - Proven experience of working in a face to face customer service environment with reception experience being a particular advantage - Experience in handling sensitive and confidential information with discretion, ensuring compliance - Experience in an administrative role, ideally within a healthcare setting (desirable) - Excellent communication and interpersonal skills, with a compassionate and professional manner - Strong organisational and administrative abilities, with excellent attention to detail - Calm and empathetic approach when dealing with patients, families, and visitors - Flexible and team-oriented, with a willingness to support wider hospice activities ### Qualifications **Essential** - Demonstrable English literacy and numeracy skills equivalent to GCSE level - Computer literate specifically Outlook, Sharepoint and basic Excel for data entry ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.