# Bank Patient Service Advisor- Band 3 > NHS job listing from Job Clerk for United Lincolnshire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-patient-service-advisor-band-3/34bf7be0-6583-46da-8b1c-3840501b3885 - **Markdown:** https://www.jobclerk.com/job/bank-patient-service-advisor-band-3/34bf7be0-6583-46da-8b1c-3840501b3885.md ## Summary - **Status:** Live - **Employer:** United Lincolnshire Hospitals NHS Trust - **Town:** Lincoln - **Region:** Midlands - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 3 - **Salary:** £13.17 - £14.05 Per hour - **Contract type:** Bank - **Employment type:** Flexible working, Other, As and when required, Shift work, bank holidays and weekend work to be included in contracted hours - **Closing date:** 2026-06-17T23:59:00.000Z - **Posted:** 2026-06-03T11:42:47.985Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Lincoln/United_Lincolnshire_Teaching_Hospitals_NHS_Trust/Bank_Admin_Clerical/Bank_Admin_Clerical-v8055407 - **Application URL:** https://apps.trac.jobs/job-advert/8055407?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ulh.nhs.uk ## Job Content ### Job overview - To lead on delivering care coordination activities for patients and to ensure patients receive appointments and are admitted for elective procedures in a timely manner, supporting the tracking of patients along their pathway and co-ordinating hospital appointments and procedures, in line with Patient Service Hub SOPs and SLAs. ### Main duties of the job - To lead on delivering care coordination activities for patients. - To ensure patients receive appointments and are admitted for elective procedures in a timely manner. To ensure patients receive all relevant information in a timely, accurate and effective way. To be responsible for answering general patient enquiries, appointment/procedure queries. To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services To use Patient Service Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust’s and wider Group’s IT Strategy To monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs. To escalate any issues that require escalation or oversight support to the Patient Services Supervisor and take actions as directed To proactively flag potential RTT/CWT risks to the Patient Services Supervisor and take actions as directed To work to reporting deadlines and inform Patient Service Supervisors in advance of potential problems and breaches. To follow Patient Services Hub, wider Trust and wider Group procedures and protocols, for example the Elective Access Policy and Standard Trust Administration Guidelines (STAGS). ### Detailed job description and main responsibilities Please see full JD, overview as follows: - Booking Patients - To support with booking patient appointments including Outpatients, Cancer/Diagnostic appointments, Elective theatre procedures. Patient Contact -  To contact patients, either via telephone, SMS or letter within agreed protocols, with information relevant to their appointment, procedure or any other related subject. Communication & Relationship -  To liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services when required. Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub care coordination systems. Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions. General Office Duties - To work in accordance with Patient Service Hub SOPs and SLAs. ## Job Details To lead on delivering care coordination activities for patients and to ensure patients receive appointments and are admitted for elective procedures in a timely manner, supporting the tracking of patients along their pathway and co-ordinating hospital appointments and procedures, in line with Patient Service Hub SOPs and SLAs. ## Job Description To lead on delivering care coordination activities for patients. To ensure patients receive appointments and are admitted for elective procedures in a timely manner. To ensure patients receive all relevant information in a timely, accurate and effective way. To be responsible for answering general patient enquiries, appointment/procedure queries. To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services To use Patient Service Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust’s and wider Group’s IT Strategy To monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs. To escalate any issues that require escalation or oversight support to the Patient Services Supervisor and take actions as directed To proactively flag potential RTT/CWT risks to the Patient Services Supervisor and take actions as directed To work to reporting deadlines and inform Patient Service Supervisors in advance of potential problems and breaches. To follow Patient Services Hub, wider Trust and wider Group procedures and protocols, for example the Elective Access Policy and Standard Trust Administration Guidelines (STAGS). ## Responsibilities Please see full JD, overview as follows: Booking Patients - To support with booking patient appointments including Outpatients, Cancer/Diagnostic appointments, Elective theatre procedures. Patient Contact - To contact patients, either via telephone, SMS or letter within agreed protocols, with information relevant to their appointment, procedure or any other related subject. Communication & Relationship - To liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services when required. Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub care coordination systems. Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions. General Office Duties - To work in accordance with Patient Service Hub SOPs and SLAs. ## Person Specification ### Qualifications **Essential** - GCSE Grade C and above in Maths and English or equivalent - Experience and training to NVQ Level 3 or equivalent **Desirable** - Computer Literacy and Information Technology (CLAIT) - Basic knowledge of Medical Terminology ### Previous experience **Essential** - Experience of customer care or experience of working in an office environment - Experience of using Microsoft Office to include Excel and Outlook **Desirable** - Knowledge of experience of NHS working ### Specific Requirements **Essential** - Ability to maintain confidentiality - Ability to work effectively within a large team or individually - Ability to work effectively under pressure and meet tight deadlines - Ability and willingness to work flexibly. - Ability to cope with sometimes distressing/emotional situations. ### Knowledge, Skills and Aptitudes **Essential** - Ability to evidence/demonstrate key values and behaviours - Ability to prioritise own workload and work on own initiative - Excellent oral and interpersonal communication skills, written and verbally - Attention to detail and accuracy **Desirable** - Awareness of National and Local Targets - Knowledge of hospital and clinical information systems (e.g. Care Flow/CRIS/Aqua) ## Documents - [ceo welcome letter (pdf, 83.6kb)](https://www.healthjobsuk.com/documents?edoc=2883) - [ulht staff networks (pdf, 13.9mb)](https://www.healthjobsuk.com/documents?edoc=2739) - [patient service advisor (pdf, 488.3kb)](https://www.healthjobsuk.com/documents?vdoc=10345187) - [acceptable use of ai in personal statements (pdf, 95.3kb)](https://www.healthjobsuk.com/documents?edoc=2953) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.