# Bank Day/Night Telephonist

> NHS job listing from Job Clerk for The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/bank-daynight-telephonist/0ca58b59-9217-49ba-97fa-78d19be80d38
- **Markdown:** https://www.jobclerk.com/job/bank-daynight-telephonist/0ca58b59-9217-49ba-97fa-78d19be80d38.md

## Summary

- **Status:** Archived / closed
- **Employer:** The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
- **Location:** The Queen Elizabeth Hospital
- **Workplace type:** onsite
- **Profession:** Switchboard operator
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata - Unsocial hours enhancements available
- **Contract type:** Bank
- **Employment type:** Flexible working - 0 hours per week (Varying shift patterns)
- **Closing date:** 2026-09-18T22:59:00.000Z
- **Posted:** 2026-09-08T08:50:48.330Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8245788
- **Employer website:** https://www.qehkl.nhs.uk

## Job Content

### Job overview

We are looking for enthusiastic, reliable, and customer-focused individuals to join our Bank Switchboard Team at the Queen Elizabeth Hospital, King's Lynn.

You will be flexible and adaptable, well-organised with good time management skills, the ability to remain calm under pressure and the awareness of the importance of confidentiality issues.

You must be proficient in PC use and is important that the post holder is able to multi-task including work under pressure as well as deal with any emergency situations which may arise.

### Main duties of the job

As a Switchboard Operator, you will be the first point of contact for staff, patients, visitors, and external organisations, providing a professional and efficient communication service across the Trust. You will play a vital role in supporting hospital operations and helping to ensure patient safety through the accurate handling of calls, messages, and emergency communications. This is a varied and fast-paced role where no two shifts are the same. Working on the Trust Bank offers flexibility, allowing you to work shifts that support both service requirements and your personal commitments. Shifts may be available across days, evenings, nights, weekends, and bank holidays. No previous switchboard experience is required; however, excellent communication skills, a positive attitude and the ability to remain calm under pressure are essential. Comprehensive training will be provided over a six-week induction and training programme, ensuring you have the knowledge and confidence to perform the role effectively.

This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and is committed to delivering a high-quality service to patients, colleagues, and visitors.

### Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for further information about this role.

## Person Specification

### Experience

**Essential**

- Previous experience of working on a switchboard or as a receptionist.

**Desirable**

- Experience of working with the public

### Skills, abilities, and knowledge

**Essential**

- Ability to record information accurately.
- The ability to deal politely and efficiently with public and staff.
- Good Keyboard Skills.
- The ability to manage, identify and prioritise your own workload

**Desirable**

- Experience in Customer focused environment
- Good knowledge of hospital procedures, protocols and site layout
- Good IT skills

### Qualifications/Education and Professional Development

**Essential**

- Good basic education
- Educated to GCSE level or equivalent

**Desirable**

- Qualification in Customer Services or related Subject.

## Documents

- [our values (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2570)
- [our trust (pdf, 674.0kb)](https://www.healthjobsuk.com/documents?edoc=2671)
- [say hello to stream (pdf, 7.2mb)](https://www.healthjobsuk.com/documents?edoc=2393)
- [establishing identity (pdf, 243.0kb)](https://www.healthjobsuk.com/documents?edoc=1315)
- [recruitment policy overview (pdf, 125.0kb)](https://www.healthjobsuk.com/documents?edoc=2961)
- [job description and person specification (pdf, 299.8kb)](https://www.healthjobsuk.com/documents?vdoc=10595702)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.