# Bank Complex Care Administrator > NHS job listing from Job Clerk for Central London Community Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-complex-care-administrator/c820a899-8e0f-4299-9c30-27611552e291 - **Markdown:** https://www.jobclerk.com/job/bank-complex-care-administrator/c820a899-8e0f-4299-9c30-27611552e291.md ## Summary - **Status:** Archived / closed - **Employer:** Central London Community Healthcare NHS Trust - **Location:** Central London Community Healthcare Head Office - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 5 - **Salary:** £19.68 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay - **Contract type:** Bank - **Employment type:** Part time, Flexible working, Other, Bank - **Closing date:** 2026-09-22T22:59:00.000Z - **Posted:** 2026-09-08T09:40:43.277Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Central_London_Community_Healthcare_NHS_Trust/Complex_Care_Administrator/Complex_Care_Administrator-v8279690 - **Employer website:** https://www.clch.nhs.uk ## Job Content ### Job overview NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals. This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales. Important Information – Please Read Before Applying This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am–5pm. There is some flexibility around start and finish times; however, this is not a part-time position. We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care. Previous applicants should not apply. ### Main duties of the job As an ICB, we’re focused on: - improving outcomes in population health and healthcare - tackling inequalities in outcomes, experience, and access - enhancing productivity and value for money - helping the NHS support broader social and economic development. We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation. Complex Care Administrator: - Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and back log clearance. - Will be the first point of contact for all CHC appeals. - Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely. - Will independently co-ordin ate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports. ### Detailed job description and main responsibilities Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification. ## Person Specification ### Experience **Essential** - Good knowledge an understanding of confidentiality and data governance. - Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills. - Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads - Microsoft Office working knowledge with intermediate keyboard skills - Previously worked in similar position within the public sector - Experience of taking minutes and action notes at meetings ### Key Attributes **Essential** - Understanding and commitment to the principles, practices and promotion of equality and diversity ### Skills and Knowledge **Essential** - Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions. - Knowledge of administrative procedures, project management or information analysis in CHC - Excellent knowledge of a range of administrative processes and procedures to establish own practices. **Desirable** - Knowledge of Continuing Health Care - Knowledge of NHS Funded Nursing Care ### Education/Qualification **Essential** - Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. ## Documents - [trust values (pdf, 893.7kb)](https://www.healthjobsuk.com/documents?vdoc=10596054) - [functional requirements (pdf, 80.2kb)](https://www.healthjobsuk.com/documents?vdoc=10596052) - [job description and person specification (pdf, 552.3kb)](https://www.healthjobsuk.com/documents?vdoc=10596050) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.