# Bank Community Nursing Out of Hours Call Handler > NHS job listing from Job Clerk for Gloucestershire Health & Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-community-nursing-out-of-hours-call-handler/a7c61652-7439-43aa-a5f1-e1088bb57579 - **Markdown:** https://www.jobclerk.com/job/bank-community-nursing-out-of-hours-call-handler/a7c61652-7439-43aa-a5f1-e1088bb57579.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Health & Care NHS Foundation Trust - **Location:** Edward Jenner Court - **Workplace type:** onsite - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £13.17 to £14.05 - **Contract type:** Bank - **Employment type:** Flexible working - 0 sessions per week - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-16T12:01:42.922Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8361581 - **Application URL:** https://apps.trac.jobs/job-advert/8361581?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ghc.nhs.uk ## Job Content ### Job overview This is a bank only assignment We are looking to recruit motivated and enthusiastic Call Handlers to work within the Integrated Community Teams -Evening and Overnight District Nursing (ENDNS) / Community Nursing Out of Hours Service. If you are caring, strive to deliver a quality and positive customer experience this may be the role for you. Ideally, you'll have experience in health care or have worked in a busy call centre where empathy and understanding were part of your role, or you might have life experience that you feel makes you are a great candidate. The call handling team (Adult physical health) support out of hours community nursing referrals from patients and health care professionals. The call handlers role also supports administration tasks for the service. ### Main duties of the job You will work as a team to receive telephone referrals, booking and cancelling appointments, processing batch mail, working with our online referrals system as well as several other tasks as required. You will have an excellent telephone manner, putting patients at ease as they ring into the Out of Hours Community Nursing hub. You will be able to work effectively within a small team, but also relate well to the wider clinical teams across the county. The role is within a busy and dynamic team, you will need to be able to work flexibly, be responsive to change and communicate effectively. We provide a supportive working environment, with regular supervision and appraisals. We're currently recruiting for a variety of shifts including: Day/evening Shifts – Weekdays 16:00 – 20:00 Weekends 08:00 – 16:00 & 16:00-20:00 The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification ### Detailed job description and main responsibilities The Call handling service is part of the Integrated Community teams, out of hours community nursing service. The role of the Call handler is to provide a frontline service in answering incoming community nursing calls from patients/carers, Integrated Community teams (ICT) staff, GPs, 111 and partner agencies and to provide a call handling service for the Sexual Assault Referral Centre (SARC) during the out of hours period. Work in partnership with the Integrated Urgent Care Service (IUCS). The main duty of the role is to provide essential call handling for a variety of community services. The call handler will be required to manage calls that require immediate response and to process the calls effectively and efficiently. This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Evidence of team working abilities - Proven ability to work unsupervised **Desirable** - Experience of working in a health care/social care setting ### Qualifications **Essential** - Good general standard of education. - Evidence of continuing personal / professional development. - NVQ 3 or working towards or, can demonstrate experience to that level ### Skills and attributes **Essential** - Good communication skills both written and verbal - Proven ability to manage working time effectively - Confidentiality and integrity - Good timekeeper, adaptable, reliable and ability to work flexibly **Desirable** - Good knowledge of IT systems ## Documents - [staff benefits - ghc (pdf, 618.3kb)](https://www.healthjobsuk.com/documents?edoc=2522) - [additional information for applicants (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2656) - [community nursing ooh call handler jdps (pdf, 312.6kb)](https://www.healthjobsuk.com/documents?vdoc=10688310) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.